神话娱乐

2019NIANYILAI,WANGJINGSHEQIXIA“”(DIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAI)ZHENDUIDIANSHANGXINGYECHUXIANDEREDIANXIAOFEIWENTI、XINGYE“QIANGUIZE”DENGLUANXIANGWENTI,KAIZHANXILIEZHUANXIANGDIAOCHAXINGDONG,TONGGUOFABUKUAIPING、XIAOFEIYUJING、TOUSUSHOULI、GUNDONGPUGUANG、ZHUANTIJUJIAO、MIJIBOBAO、MEITILIANDONG、LVSHIZIXUN、JIUFENDIAOJIE、DIANXINGTONGBAODENG10DAFANGSHI,DUIZHONGDAXINGYETUCHUWENTIJINXINGPILU,BIANCECONGYEZHEGUIFANJINGYING,WEIHUXIAOFEIZHEQUANYI。

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原创发布

调查计划

六大“乱象”

  • 乱象一
  • 乱象二
  • 乱象三
  • 乱象四
  • 乱象五
  • 乱象六

商品现质量问题 客服回复:无三包

SHANGPINZHILIANGXIANGDUIYUTONGLEISHANGPIN(SHIYONGMUDEXIANGTONG)DEBUTONGGETIERYAN,SHIYIGEBIJIAODEFANCHOU。DUIYIBANSHANGPINLAISHUO,KEYITONGGUOJIANDANDEBIJIAOHESHIBIELAIGUANCHA,ERDUIMOUXIESHANGPINZEYAOYOUYANGEDEZHILIANGZHIBIAOGUIDING。BUSHAOXIAOFEIZHECENGBIAOSHIZAIXIADANGOUMAIQIUXIEHOU,SHOUDAODESHANGPINCUNSHANGPINZHILIANGWENTI,WUFAZHENGCHANGSHIYONG。

JU“DIANSUBAO”(DIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAI)YONGHUTOUSUANLIKUXIANSHI,XIAOXIANSHENGZAI“DUApp”SHANGGOUMAILEYISHUANGAir Jordan 7 Retro Barcelona Night(AJ7 BASAILUONEIZHIYEQIUXIE),JIAZHI1392YUAN(XIANPINGTAIJIAGE1749YUAN)。ZAISHOUDAOXIEHOU,XIAOXIANSHENGBIAOSHIJINYU8YUE6RICHUANZHEGUOYICIJINXINGPAIZHAO,WEIJINXINGDAQIUDENGJILIEDONGZUO,MEIZHANGUOSHUIYEMEISHOUDAOGUORENHEWAILISHANGHAI。DANG8YUE17RIZAICICHUANZHESHI,FAXIANYOUJIAOXIETOUYANZHONGKAIJIAO,XIEBANGYUXIEMIANKAILIEYANZHONG。

ZAIFAXIANWENTIHOU,XIAOXIANSHENGDIYISHIJIANLIANXILE“DUApp”GUANFANGKEFUBINGSHANGCHUANLEZHAOPIAN。JINGLIANGTIANDENGDAIHOU,“DUApp”GUANFANGKEFUYU 8YUE19RI14:00HUIDIANCHENG“WOMENKANDAOLEQIUXIEKAILIEDEQINGKUANGBIJIAOYANZHONG,YEXIANGXINQUESHIQIUXIEBENSHENDEWENTI。DANSHI,DUAppZHISHIYIGEQIUXIEJIANDINGPINGTAI,DUIFANGSHIYIGEGERENMAIJIA,NINSUOGOUMAIDEXIEZISHI2015NIANKUAN,WOMENJIANYANWEIZHENJIUYIJINDAOPINGTAIYIWU,GERENMAIJIAGENGSHIBUJUBEISANBAONENGLI,YINCININDEXIEZIWUFAJINXINGTUIHUANHUO。ZHINENGZENGSONG80YUANNINZIJIQUMAIGUANJIAOSHUIJINXINGZHANHE”。ZHIHOU,XIAOXIANSHENGDUOCIJIUGAIXIEZISHOUHOUWENTIJINXINGGOUTONG,DANDUIFANGDOUZAIFANFUQIANGDIAOPINGTAIHEMAIJIADOUMEIYOUSANBAOZEREN,BINGZAIXIAOXIANSHENGTICHUTOUSUSHENQINGSHI,TONGYIWOQUXIAOXIETOUSUCHULI。

商品久未发货 售后定金难退

“CONGCIBUYONGXIANMUCHUGUODANG,HAITAOGONGNENGRANGNIYONGZUIHUASUANDEJIAGE,MAIDAOGUONEIMEIYOUDEXIANLIANGKUANYUNDONGZHUANGBEI。”ZAISHOUJIAPPRUANJIAN“get”XIAZAIYEMIAN,“get”CHENGZAIGAIPINGTAISHANGKEYIKAIQIHAITAODAIMAIFUWU。RANERZHEIGEYUNDONGCHAOLIUZHUANGBEIDAOGOUDIANSHANGPINGTAI,JINNIANYILAIQUELVLVBEIZHICUNZAIXUJIAFAHUO、BIANXIANGZHANGJIABUFAHUODENGWENTI。

JU“DIANSUBAO”(DIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAI)YONGHUTOUSUANLIKUXIANSHI,CHENXIANSHENG5YUE14RIZAI“Get”PINGTAIKUAJINGYUSHOUGOUMAILESIJIANoff whiteDEDUANXIU,CAIQUDESHIDINGJINYUSHOUFANGSHIBINGQIEYUEDINGFAHUOSHIJIANYIJIWEIYUEJIN,FANGSHITIAOKUANZHONGSHUOMING7YUE15RIZUOYOUYOUXIANGGANGFACHU,15RISHI,CHENXIANSHENGZIXUNQIKEFUBEIGAOZHIYOUYUQINGGUANWULIUYOUWENTI,YUEDIHUIFACHU,XIANZAIDAOLEYUEDI,KEFUSHUO5RIYIHOUCAIKEYIFA,DUANXIUJUYOUJIJIEXING,ZHIHOUQINGQIUTUIHAIDINGJIN,BINGQIEANZHAOGUIDINGPEIFUWEIYUEJIN。

商品货不对板 消费者退换货难

XIADANSHOUDAODEHUOWUHUOZHESHANGPINYUSHIXIANCHENGNUODEWAIGUAN、XINGHAO、CAILIAO、ZHILIANGHUOPINPAIBUFU,BUSHAOXIAOFEIZHECENGBIAOSHIHOUSHANGPINDAXIAOBUYIZHI,YUTUPIANBUFUDENG,ERZAITUIHUANHUODEGUOCHENGZHONG“QITIANWULIYOUTUIHUANHUO”YE“XINGTONGXUSHE”。

JU“DIANSUBAO”(DIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAI)YONGHUTOUSUANLIKUXIANSHI,LIXIANSHENGZAI“Nice”appXIADANGOUMAIXIEZI,SHOUDAOXIEHOUYOUZHILIANGWENTI,XIEZIYIDAYIXIAOBUDUICHENGDEWENTI,ZHIHOULIANXIKEFUFAQITUIHUANHUOSHENQINGBEIGAOZHISHENQINGZHUANYUANCHULI1DAO3TIANHUILIANXIWO,JIEGUOWENTIJIUSHIXUNHUANWUXIANQIDEDENG,SHITIANHOURENGMEIRENLIANXILIXIANSHENGCHULI,MEICILIANXIKEFUKEFUDOUTUITUOYIJINGBEIZHUFANKUI,JIAJICHULIDENGDENG。

到货现“假货” 鉴定过程藏“猫腻”

ZAI“DUAPP”SHEXIANSHOUJIASHIJIANZHIHOU,RENGRANBUSHAOXIAOFEIZHEBIAOSHIZAIQITAPINGTAIXIADANSHIQIUXIEPINGTAIYANHUOBURENZHEN,JIAHUORANGXIAOFEIZHEMAIDAN,SHOUHOUWEIQUANJIANNAN。

JU“DIANSUBAO”(DIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAI)YONGHUTOUSUANLIKUXIANSHI,CHUNVSHIZAI“Yoho!YOUHUO”PINGTAISHANGGOUMAIYISHUANGNike M2K Tenko “Animal Print”LAODIEXIE,DAOHUOSHIFAXIANWEIJIAHUO,JUTIWEICIXIEZHIZUOGONGYIYUZHENGPINNAIKEDEZHIZUOGONGYICHAJUMINGXIAN,QIESANFAMINGXIANCIBIWEIDAO。ERSHANGJIATIGONGJIANDINGSHIPINWEIXIAOYINSHIPIN,QIECONGSHANGJIAQUERENSHOUHUODAOJINXINGJIANDINGDAOQUERENFAHUOJINYONGSHI3FENZHONG,SUOYICHUNVSHIHUAIYISHIPINDEZHENSHIXING,HUAIYISHANGJIADUIJIANDINGJIEGUOYOUZAOJIAXINGWEI。YUSHANGJIAGOUTONGHOUSHANGJIAYITESHUSHANGPINBUHUANBUTUIWEIYOUJUJUEBANLITUIHUO,BINGGAOZHIWOWEIYITUJINGJIUSHIZAICIZAITAMENPINGTAISHANGJINXINGCHUSHOU。

保证金被扣 售后客服玩“失踪”

YUFUSHIXIAOFEIYECHENGTIQIANXIAOFEI,CENGYOUXIAOFEIZHEBIAOSHIZAI“95FENQIUXIEJIAOYIPINGTAI”XIADAN,SHANGJIAYIWUFAJIANDING、SHANGPINBUHESHIQUXIAODINGDAN,BAOZHENGJINYEBUYUTUIHAI。CIWAI,ZHUANZHUANQIXIA“QIEKE”PINGTAIYEBEIBUSHAOXIAOFEIZHETOUSUBAOZHENGJINNANTUI,SHOUHOUKUNNAN。

JU“DIANSUBAO”(DIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAI)YONGHUTOUSUANLIKUXIANSHI,WANGXIANSHENG5YUE29RITONGGUO“QIEKE”PINGTAICHUSHOUYISHUANG43YEZI,YU19DIAN58FENTIANSHANGDINGDANFAHUO。QIEKEPINGTAIGUIDINGSHI24XIAOSHINEIKUAIDIMEIYOUWULIUJIUYAOBEIQUXIAODINGDAN,PEICHANGMAIJIA。19DIAN34FENSHUNFENGWULIUXIANSHIYIJINGSHOUQUKUAIJIAN,WULIUYIJINGGENGXIN。DANSHIDAO19DIAN59FENSHIHOU,DINGDANHAISHIBEIQUXIAO。XIANSHIFAHUOCHAO24XIAOSHIMEIYOUWULIUXINXI,PEICHANGMAIJIASUNSHI,KOUCHUBAOZHENGJIN68YUAN。XIANGPINGTAIKEFUTOUSU,PINGTAIKEFUYIZHITUOLE15TIANCAIHUIFU,HUIFUYESHISHUOMASHANGJIEJUE,DENGDAIDIANHUA。RANHOUMEIYOUJIEGUO,ZAIWENKEFUYESHISHUODUOJIUNEIJIEJUEMEIYOUYIDIANXIAOXI。

约定时间未送达 卖家疑“砍单”

DIANSHANG“KANDAN”YIYOUXIANGQITAHULIANWANGXIAOFEILINGYUKUOZHANDEQUSHI,RUXIAOFEIZHEDINGLEJIPIAOHOUBEISHANGJIADANFANGMIANQUXIAODENG。BUSHAOXIAOFEIZHEBIAOSHIZAIXIADANZHIHOUWULIUBUYUPEISONG,ERMAIJIAYEDANFANGMIANQUXIAODINGDAN,ZIJIYIWUSUOZHI,ZHINENGSHOUDAOYITIAOQUXIAODINGDANDEXINXI。

JU“DIANSUBAO”(DIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAI)YONGHUTOUSUANLIKUXIANSHI,WANGXIANSHENGZAI“SHIHUO”appSHANGGOUMAILEADIDASILANQIUXIE n3xt l3v3l,SHOUJIAWEI1249YUANRENMINBI,YUNFEIWEI14YUANRENMINBI,MAIJIAFAHUOBUDAOBANTIAN,WULIUXINXIZAI8YUE12RIYEJIAN22:02:14SHISHUNFENGSUYUNYISHOUQUKUAIDI,ZAIDANGTIAN22:02:24SHIXIANSHIKEHUQUXIAOJIJIAN,ZHEIMINGXIANSHIMAIJIAKANDAN,WEIBEIQIYUE。YINWEISHANGPINJIAGEDENGYUANYINEYIWEIYUEBINGQIEKEFUWEIXIAOSHOULI。

八大“痛点”

  • 痛点一
  • 痛点二
  • 痛点三
  • 痛点四
  • 痛点五
  • 痛点六
  • 痛点七
  • 痛点八

网络欺诈频现 售后客服玩“失踪”

WANGLUOZHAPIANTONGCHANGZHIWEIDADAOMOUZHONGMUDEZAIWANGLUOSHANGYIGEZHONGXINGSHIXIANGTARENPIANQUCAIWUDEZHAPIANSHOUDUAN。FANZUIDEZHUYAOXINGWEI、HUANJIEFASHENGZAIHULIANWANGSHANGDE,YONGXUGOUSHISHIHUOZHEYINMANZHENXIANGDEFANGFA,PIANQUSHUEJIAODADEGONGSICAIWUDEXINGWEI。BUSHAOXIAOFEIZHEYECENGBIAOSHIZAIXIADANHOU,SHANGPINJIUWEIFAHUO、SHOUHOUSHANGJIAYUPINGTAIHUXIANGTUIWEI、PINGTAIWANGLUOQIZHAXIADANHOUBUGUANBUGU。

JUDIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIYONGHUTOUSUANLIKUXIANSHI,GONGXIANSHENGZAI“HUAJIANYI”XIANHUAWANGSHANGDINGGOULIUGEHUALAN,HUAJIANYIKEFUYAOQIUXIANJIAWEIXINHOUZAIFASONGXIANHUATUPIANRANGXUANZE。ZAIXIADANGOUMAIHOUJINGCHASHI“HUAJIANYI”KEFUSUOJIDESHITIDIANPUDIZHIWEIXUJIAXINXI,QIEDIANPULAOBANCHENGWEISHOUDAORENHEDINGDAN,YEWEIYUHUAJIANYIHEZUO。ZHIHOUGONGXIANSHENGZAICIZIXUNKEFUBEIGAOZHIHUALANRENGWEIZUO,YUSHISHENQINGTUIKUAN,DANSHIKEFUBIANBUYULICAI。QIJIANGONGXIANSHENGDUOSHAOZHIDIAN“HUAJIANYI”KEFU,JUNWEILIANXISHANG。

收钱积极发货难 消费者维权难

“MENKESHENGHUO”BAOLEI,LIANXUDUOYUETUOQIAN1000DUOMINGYUANGONGXINZI,GUANFANGTONGJIJINEGAODA800WANYUAN,BUSHAOYUANGONG“BEILIZHI”。CIWAI,CONG3YUEFENKAISHI,MENKESHENGHUOCHUXIANCHIXUXINGWEIYUE,XIANHUADUANSONG,XIAOFEIZHEWEIQUANWUMEN。RUJIN,MENKESHENGHUOGUANWANGWUFADAKAI,XIANSHANGPEISONGYIJINGTANHUAN,MENDIANGUANMENBUDUAN,JIULIANQIWEIXINGONGZHONGHAOYEYINBEITOUSUGUANBI。

JUDIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIYONGHUTOUSUANLIKUXIANSHI,DAINVSHI2018NIAN4YUE28RIZAI“MENKESHENGHUO”ZHIYINGDIANGOUMAI299YUAN/48CIDEXIANHUATAOCAN。QIJIANXIANHUAPINZHIXIAJIANG,FAHUOYUQI,ZAISHIJIPEISONG28CIHOUZAIWEISHOUDAOXIANHUA。 2019NIAN5YUE30RICENGLIANXIGUOMENKESHENGHUODEKEFU,XIESHANGTUIKUANSHIYIWEIGUO,(YUANYIN:DUIFANGHUIFU6YUE1RIYIFAHUO,DANSHIJIBINGWEIFAHUOJIASHANGZHIQIANYINWULIUYUANYINWEIFAHUODEYEBUKETUIHAI),MUQIANZAIYEWUFALIANXISHANGMENKESHENGHUO。

商品送错地址 商家无人受理

SHANGPINYINSONGCUODIZHIDAOZHIXIAOFEIZHEJIUWEISHOUDAOYESHIXIANHUAPEISONGGUOCHENGZHONGDEYIGECHANGJIANXIANXIANG,DANBUFENXIANHUADIANSHANGPINGTAIZAIPEISONGCUNWENTIHOUMAIJIABUYULICAI,BUSHAOXIAOFEIZHEBIAOSHISHOUHOUWEIQUANHENNAN。

JUDIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIYONGHUTOUSUANLIKUXIANSHI,HUNVSHIYU2019NIAN5YUE6RIZAI“HUADIANSHIJIAN”WEIXINGONGZHONGHAOSHANGCHENGSHANGYUDING5YUE12RIMUQINJIEHUASHU。YUANWULIUXIANSHIYU5YUE12RISANDIANQIANSONGDAO,JIEGUODENGZHI9DIANWEISONGDAOHUO,XIANGPINGTAIZIXUN,WUFALIANXISHANGMAIJIAKEFU,WULIU9DIANDUODADIANHUAJIWOSHUOQIGONGSIDIZHINONGCUO,KEFOUMINGTIANSONGHUO,YINHUASHUYIYITESHUQIEBUSHIWOFANGZEREN,SUITICHUTUIHUO,WULIUCHENGYUN。QUEYU5YUE13RIYIZAOBUANYUEDING,CHENJIAZHONGZHIYOULAORENBUZHIYUANYOUQIANGZHISONGHUOSHOUHUO,HOUDADIANHUAQUERENYAOQIUWOFANGYUMAIJIALIANXITUIHUO,QIJIANMAIJIAYIZHIWUFALIANXISHANG。

商品货不对板 投诉久未处理

“HUOBUDUIBAN”YUANZHIKAIFASHANGSUOTIGONGDEJINGZHUANGXIUCAILIAO、CAIZHIHEPINPAIYUCHENGNUOBUFU,ZHEISHIKAIFASHANGZUIGUANYONGDEYIZHONGMENGRENSHOUDUAN。HOUFANZHISHOUDAODEHUOWUHUOZHESHANGPINYUSHIXIANCHENGNUODEWAIGUAN、XINGHAO、CAILIAO、ZHILIANGHUOPINPAIBUFU,YEKEZHIKANDAODEZHENRENYUZHAOPIANHUOWANGYEDENGBUFU。BUSHAOXIAOFEIZHEBIAOSHIZAISHOUDAOSHANGPINDESHIHOU“QUEJINDUANLIANG”,ZAISHOUHOURANGSHANGJIACHULISHIGENGSHIHUXIANGTUIWEI,YOUSHENZHEGENGSHIBUYULICAI。

JUDIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIYONGHUTOUSUANLIKUXIANSHI,LAOXIANSHENG2YUE11RITONGGUOWEIXIN“HUALIWANG”GONGZHONGHAODINGGOUMEIGUIHUALIHE,2YUE14RIPEISONG,WANGSHANGSHANGPINXIANSHIGAIDINGDANSHANGPINBAOHAN19ZHIHONGMEIGUILIHE,DANGTIANSHIJIPEISONGLIHEZHONGJINYOU5,6ZHIBAIMEIGUI。TONGGUOHUALIWANGKEFUDIANHUATOUSUHOU,DIYICIKOUTOUCHENGNUOJIYUCHULI,DANWEIJICHUSHIXIAN。HOUKEFUDIANHUAZAIZAIYEWUFADATONG,ZAISHUCIBODAKEFUDIANHUA4008898188GUOCHENGZHONG,MINGXIANYOUDUOCISHUYURENWEIGUADUANDIANHUA,GUYIBUSHOULI,GUANWANGZAIXIANTOUSUYEWURENYINGDA。

鲜花不“鲜” 客服不予理睬

XIANHUADESHENGMINGZHOUQIGEBUXIANGTONG,BUSHAOXIAOFEIZHEBIAOSHIZAISHOUDAOXIANHUADESHIHOUYIJINGKUWEI,SHANGPINZHILIANGWENTIYEJIANJIANCHENGWEIXIANHUADIANSHANGDEYIDA“TONGDIAN”。JUDIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIYONGHUTOUSUANLIKUXIANSHI,HONGXIANSHENG5YUE11RIZAI“YIDUODUOXIANHUAWANG”DINGLEYISHUXIANHUA,DANSHISONGDAODEXIANHUASONGDAODADUOSHISIHUA,YIDIANDOUBUXINXIAN,DABUFENDOUKUWEI。ERQIEBAOZHUANGYONGZHIFEICHANGLIANJIA,ZHIMIANCAIZHIHENCHA,YUYUQICHAJUTAIDA。YUSHIDIYISHIJIANJIULIANXIKEFU,DANSHIKEFUTINGDAOSHISHOUHOUWENTIJIUBUYULICAI。

约定时间未送达 售后服务不到位

《DIANSHANGFA》ZHONGYAOQIU,DIANZISHANGWUJINGYINGZHEYINGDANGANZHAOCHENGNUOHUOZHEYUXIAOFEIZHEYUEDINGDEFANGSHI、SHIXIANXIANGXIAOFEIZHEJIAOFUSHANGPINHUOZHEFUWU,BINGCHENGDANSHANGPINYUNSHUZHONGDEFENGXIANHEZEREN。ZAISHANGPINWEIANSHISONGDAHOU,PINGTAIYINGJIJILIANXIXIAOFEIZHECHULI。

JUDIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIYONGHUTOUSUANLIKUXIANSHI,YOUNVSHIZAI“YIDUODUOXIANHUAWANG”DINGGOUYISHUJIAZHI537YUANDE99DUOHONGMEIGUI,SONGHUORIQIDINGZAI2019NIAN5YUE20RISHANGWU8:00-10:00 ,ZHIDAOSONGHUODANGTIAN11DIANRENGWEIFAHUO,ZHIHOUDUOCIBODA400DIANHUAQUEWEIJIETONG,WEIXIN,GUANWANGKEFUJUNBUHUIFU。GUANWANGYEWUFASHOUHOUTUIKUAN。XIAWU13:15RENGWEILIANXI。

预付订单久未发货 退款困难

CIWAI,JUWANGJINGSHEDIANZISHANGWUYANJIUZHONGXIN7YUEFENFABUDE《2019NIAN(SHANG)ZHONGGUODIANZISHANGWUYONGHUTIYANYUTOUSUJIANCEBAOGAO》(tttfamily.com/zt/2019syhjcbg)XIANSHI,TUIKUANWENTI、SHANGPINZHILIANGWENTI、WANGLUOQIZHACHENGWEI2019SHANGBANNIANDEWEIJUQIANSANREDIANTOUSU,TUIKUANWENTIJUGAOBUXIA。BUSHAOXIAOFEIZHEDOUTUCAOTUIKUANJIUWEIDAOZHANG,SHOUHOUTUIKUANSHANGJIABUYUCHULIDENGWENTIRANGTAMENZAIWEIQUANDELUSHANG“NANSHANGJIANAN”,ZAIXIANHUADIANSHANGZHONGTUIKUANNANDEWENTIYEHENPUBIAN。

JUDIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIYONGHUTOUSUANLIKUXIANSHI,LINVSHI2019NIAN4YUE8RIZAI“WODEXIANHUA”DINGGOULEBANNIANDEXIANHUA(PEISONGSHIXIAO:MEIZHOUYICI),JINE198YUAN。DANZAISHOUDAO2ZHOUHOUSHANGJIAKAISHICHICHIBUFAHUO,5YUECHUXUNWENKEFUBEIGAOZHIXIANHUADINGDANLIANGDA,PAIBUKAI,ZHIHOUMASHANGANPAIFAHUO。ZAIRENGWEIFAHUODEQINGKUANGXIALINVSHIYU5YUE21RILIANXIKEFUTUIKUAN,QIEDUIFANGTONGYIBINGQIEJISUANYINGTUIKUANXIANGWEI181.5YUAN。DENGDAIZHIJINDANSHIBINGWEISHOUDAOTUIKUAN,SHANGJIAYIJINGLIANXIBUSHANG,XIAOCHENGXUYEBEIFENGTING。

附带商品 高额消费

YIRANGLIDEFANGSHIXIANGXIAOFEIZHETUIXIAO,DANGXIAOFEIZHEZAIJIESHOUFUWUSHIQIAOLIMINGMUSHOUQUGEZHONGEWAIFEIYONG。

DIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIYONGHUTOUSUANLIKUXIANSHI,SHIXIANSHENGZAI“YOUZAN”PINGTAIDEMENKEXIANHUADIANPUGOUMAIXIANHUAFUWU,YINIANGONG48SHUXIANHUA,CONG1YUE10RIDAO2YUE15RIYIGEYUEDUOZHISONGLEYICIHUA,DUIFUWUBUMANYI,JUEDINGTUIKUANSHIBEIGAOZHIYAOKOUCHUZENGPINXIAOXIONGYAOCHIKOU79YUAN,ZENGPINSHIQIANGZHIZENGSONGDE,BINGMEIYOUTIGONGBUJIESHOUZENGPINDEXUANXIANG,YEMEIYOUXIANSHIZENGPINJIAZHIWEI79YUANDESHUOMING。“MENKESHENGHUO”XIANRULEDAGUIMODEWEIYUECHAO,PEISONGZHONGDUAN,TUIKUANWUMEN。6YUE5RI,MENKESHENGHUOSHITIDIANTIECHUGUANDIANGONGGAO,GENGRANGHUAYOUMENXIANRUJIAOLV。

六大“猫腻”

  • 猫腻一
  • 猫腻二
  • 猫腻三
  • 猫腻四
  • 猫腻五
  • 猫腻六

商品丢件 理赔困难

YOUYUGUOJIWULIUYUNSHUFANSUO、SHIJIANZHANGDENGYINSUJINGCHANGCHUXIANWUJIANDIUSHIDEXIANXIANG,ERZAIWEIGOUMAIBAOJIAFUWUDESHIHOUSHOUHOU“LIPEI”KEWEISHINANSHANGJIANAN。

JUDIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIYONGHUTOUSUANLIKUXIANSHI,TIANNVSHIYU2018NIANZAI“BANMAWULIANWANG”TIJIAOZHUANYUNFUWU,BINGGOUMAILE300MEIJINDEYUNSHUBAOJIAFUWU。ZHIHOU,BANMAWULIANTONGGUOFEDEXJISONGTIANNVSHIDEWUJIAN,DANBINGWEIGOUMAIBAOXIAN,DAOZHIFEDEXXUANZEBUXUYAOQIANMINGDEFUWU,JIANGBAOGUODOURENGZAIMENWAI,YEWEIYOURENHEDUANXINDIANHUAYINCIBAOGUODIUSHINONGDIU。TIANNVSHIGENJUTIAOKUAN,XIANGBANMAWULIANWANGTICHUSUOPEI,BANMAWULIANWANGYIFEDEXQUERENYIYU2018NIAN11YUE09RIPAISONGQIANSHOUERJUJUELIPEI。FEDEXMINGQUECIBAOGUOWUXUQIANMING,SUOYIBAOGUOZHIBEIPAISONGERWUQIANSHOU。

商品久未清关 缘由引人怀疑

RUJINGSHIHAIGUANDEQINGGUAN,JIANCHASHIDAOZHIWULIUPEISONGZHOUQIZHANGDEYIDATONGDIAN,ERZAIHAITAOZHUANYUNGUOCHENGZHONGQINGGUANSHIJIANZHANGDEWENTIYECHENGWEIXIAOFEIZHETOUSUREDIAN。

JUDIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIYONGHUTOUSUANLIKUXIANSHI,YUNVSHIZAIWANGSHANGHAITAOYASHILANDAI,XIANSHI2018NIAN11YUE29RIRUKUHAIDAIBAOELEGANGCANGKU,2018NIAN11YUE30RIQIYUN,HUOWUPICIHAOWEIUSA1774。2018NIAN12YUE6RIDAODAQINGGUANKOUAN,ZHIHOUSHICHENDAHAI,ZAIWUXIAOXI。YUNVSHIBIAOSHIZAI2019NIAN1YUEDIYU2YUEDILIANXIGUOHAIDAIBAOKEFU,JICHUDEHUIFUSHIBAOGUOHAIZAICHAYAN,WEITUIYUN。YUNVSHIRENWEIGAIBAOGUOZOUDESHIBAOSHUIQUDAO,YANZHONGHUAIYIYINHAIDAIBAOWEILVXINGJIAOSHUIYIWUERDAOZHIBAOGUOCHICHIMEIYOUXIALUO。HAIDAIBAODUICIBIAOSHIYICHULI。

商品久未发货 物流时效遭质疑

PEISONGZHOUQIZHANGSHIKUAJINGJINKOUDIANSHANGDEYIDATONGDIAN。YIBANXIAOFEIZHEGOUMAIKUAJINGSHANGPINYOUYUSHIGUOWAISHANGPIN,FAHUODIDIANZAIJINGWAI,ZAIJIASHANGRUJINGSHIHAIGUANDEQINGGUAN,JIANCHA,HAIKENENGHUIZAICIYANZHANGWULIUSHIJIAN。

JUDIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIYONGHUTOUSUANLIKUXIANSHI,PENGXIANSHENG3YUEFENHAIWAIGOUMAI“NIKE”XIEZIYISHUANG,XUANYONG“ZHUANYUNSIFANG”QINGGUANFUWUZHUANYUNHUIGUO,SHANGPINYU3YUE12RISHANGPINJIUDAODA“ZHUANYUNSIFANG”BOTELANCANGKU,ZAICHAYANWUWUHOU,WANCHENGFUKUAN。DANSHIZHIZHI4YUE28RISHANGPINRENGWEICHUKUZHUANYUN,ZAICIQIJIANDUOCICHANGSHIYUGAIGONGSIJINXINGLIANXI,DANGAIGONGSIMEIYOUSHERENHEKEFU,ZHIYOUWANGSHANGGONGDANSHOUHOU,QIEKEFUZHIHUIFUTAOHUA,BINGMEIYOUCHULIWENTI,DUOCIGOUTONGTOUSUWUGUO。

商品合箱遭拒 余额无法提现

HAITAOSHANGPINZAIYUNSHUDEGUOCHENGZHONG,ZAISHANGPINCHUXIANWENTISHIXIAOFEIZHEIZAISHOUHOUDEGUOCHENGZHONGWANGWANGHUIYUDAOTUIHUANHUONAN,YUEWUFATIXIANDEWENTI。

JUDIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIYONGHUTOUSUANLIKUXIANSHI,HUNVSHIZAI“finish”PINGTAIMAIDEXIEZIHEYIFUYU6YUE7RIDAODA“HAIDAIBAO”ZHUANYUNGONGSI。DANSHISHOUZHONGDEBAOGUOBEI“HAIDAIBAO”DETIAOYUEQIANGZHIXINGBUYUNXUHEXIANG。HUNVSHIHUAIYISHI“HAIDAIBAO”DEBAWANGTIAOKUAN,YINZAISHIYONG“HAIDAIBAO”DESHIHOUMEIKANDAORENHEGUANYUMEIGUOCANGKUZANTINGHEXIANGDEGONGGAO。XIANZAILUXUJIGEBAOGUODOUDAOLE,HUNVSHIBIAOSHIDUIWUFAHEXIANGHENQIFEN。ERQIEHAIDAIBAODEYUEWUFATIXIAN,ZHINENGJIXUSHIYONG。

DUICI,“HAIDAIBAO”BIAOSHIKEFUYIDIANHUALIANXIHUNVSHIGOUTONGCHULI, YINKOUANYANCHA,WEILETISHENGZHUANYUNSHIXIAO,BUFENMEIGUOHERIBENCANGKUYIFU、XIEZILEISHANGPINRUKUHOUWOSISHIZHIJIEFAWANGQINGGUANKOUANDE,BUFENBAOGUOZANBUZHICHIHEXIANGDE,HUNVSHIBIAOSHIYIYI。

商品货不对板 “证据”难寻

HAITAOSHANGPINBUGUANSHICONGFAHUOHAISHIDAOCHUHUODOUYOUHENZHANGDESHIJIANXUYAODENGDAI,LUTUDEYAOYUANSHIHAITAOSHANGPINBIGUONEIWANGGOUYOUGENGDUOFENGXIAN。RUGUOSHIZHUANYUNGONGSISONGHUO,NEIJIUYIWEIZHESHANGPINZAIJINGGUOJICIZHUANSHOU,QIDIUJIANSHAOJIANDEKENENGXINGJIUHUIGENGDALE。

JUDIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIYONGHUTOUSUANLIKUXIANSHI,YUNVSHIYU2019NIAN4YUE9RIWEITUO“U2CZHUANYUNGONGSI”ZHUANYUN3GEKUAIDIHUOWU。HUOPINFENBIEWEIHUAZHUANGPINSIJIAN(PENWU、YANBUDADI、CHUNGAO、GAOGUANGTIHUANZHUANG)、HUAZHUANGPINYIJIAN(GAOGUANGZHENGZHUANG)、HUAZHUANGPINYIJIAN(SAIHONGTIHUANZHUANG)GONGJILIUJIANSHANGPIN,U2CGONGSIZAICHUKUSHIWEIFANYINGHUOWUBUQUANHUOYUNVSHISHANGJIAOSHENBAODENEIRONGBUFUHESHIQING,MORENLIUJIANSHANGPINQUANBUZAIKU。DANKUAIDIYUNDAOGUONEISHIXIANGNEIJINHANDIYIGEBAOGUODESHANGPIN,JIHUAZHUANGPINSIJIAN。LIANXIKEFUDENGDAI5GEBANXIAOSHIHOUGAOZHIXUYAOPINGBAOGUOZAIKUZHAOPIAN(JINNENGTONGGUOGONGSISHOUFEIFUWUXIANGMU)HEWANZHENGKAIXIANGSHIPINCAINENGJIANCHACANGKU。WENTIZAIYUBAOGUOZAIKUZHAOPIANJINNENGTONGGUOGAIGONGSISHOUFEIXIANGMUHUOQU,GAIGONGSIYEBINGWEITIQIANTISHIMEICISHOUHUOBIXUYOUWANZHENGKAIXIANGSHIPIN。RUGUOBUNENGTIGONGLIANGYANGZHENGJUBUNENGJIANCHA。

DUICI,“U2CZHUANYUN”BIAOSHIHESHILEYIXIAYUNVSHIDEDINGDANMEIYOUWANZHENGKAIXIANGSHIPINZHENGMINGQUESHIWEISHOUDAO。JINGGONGSIDIAOCHA,GAIDINGDANRUKUZHONGLIANG0.9BANG,CHUKUZHONGLIANGWEI1BANG,CHURUKUZHONGLIANGWENHE,ANZHAOCHUKUZHONGLIANGKAN,SANGEBAOGUOYIJINGQUANBUHEXIANGYOUJIJIYUNVSHI。

货物损坏 赔偿让人寒心

ZAIYUNSHUTUZHONG,CHULEKUAIDIGONGSIDEBAOLIFENJIANYUANYIN,YOUYUYIWAISHIGUDAOZHIBAOGUONEIRONGWUPOSUNYESHISHIXIAOFEIZHETOUSUDEZHUYAONEIRONGZHIYI。

WANGNVSHITONGGUO“HUAMEIZHUANYUN”ZHUANYUNSHANGPIN,ERHUAMEIZHUANYUNZAICHENGDANCONGGUOWAIGUANWANGGOUMAIWUJIANDEZHUANYUNFUWUHOUBINGMEIYOULVXINGHAOQIZEREN,SHIDEWANGNVSHIDEWUJIANZAIHANGZHOUBEISHAOHUI。YIZAITOUSUZHIXIABINGTIGONGGOUMAIWUJIANDEXIANGGUANZILIAOZHIHOU,HUAMEIZHUANYUNWEITUODEDISANFANGYUANTONGSUDIPEICHANGJI“HUAMEIZHUANYUN”MEIDAN2000YUANRENMINBI(SHAOHUIDEKUAIJIANYIGONGWEILIANGJIAN)。DANSHI“HUAMEIZHUANYUN”ZHIPEICHANGJIWANGNVSHI197.12MEIYUAN(ERDANKUAIDIHEJI)。

四大问题

  • 问题一
  • 问题二
  • 问题三
  • 问题四

商品质量问题以次充好”

SHENGXIANDIANSHANGPINGTAIXIAOSHOUDESHANGPINDABUFENSHUYUSHIWULEIXING,ZAISHANGPINZHILIANGDEGUANLIYIJISHENHESHANGYINGGAIJINXINGYANGEDEBAGUAN,BUJINSHIDUIXIAOFEIZHESHIPINANQUANDEBAOZHANG,GENGSHIDUIPINGTAISHENGYUDEWEIHU。

【DIANXINGANLI】“HEMAXIANSHENG”SHANGPINZHILIANGWENTI SHOUDAOSHANGPINYISUNHUAI

XUXIANSHENGYU2019NIAN3YUE28RIZAI“HEMA”AppSHANGDINGGOUYIPISHIWU,DINGDANHAOWEI271271686396735597。QIZHONGYIHE2ZHIZHUANGMEIGUOXINQISHININGMENG,QIZHONGYIZHIKAIHESHINADAOSHOULIFAXIANYITOUYANZHONGFAMEIFULAN,BINGZHANDAOSHOUSHANG,BAOZHUANGHEXIANSHI3YUE24RIBAOZHUANG,SHANGSHI3YUE25RI,JINGXIAOSHANGSHANGHAIHEMAGONGYINGLIANGUANLIYOUXIANGONGSI,CHANDIMEIGUO,FENXIAOSHANGSHANGHAIHAISHENGGUOPINYOUXIANGONGSI,RUCIYANZHONGZHILIANGWENTI。

久未发货、物流延迟

WULIUPEISONGZUOWEISHENGXIANDIANSHANGDEYOUYIDATONGDIAN,JISHIPEISONGSHIBAOZHENGXIAOFEIZHESHOUDAOXINXIANSHICAIDEYUANZE,PEISONGSHIXIAOMANDOUSHIYINGXIANGGOUWUTIYANYIJIXIAOFEIXUQIU。CIWAI,XIAOFEIZHEZAIGOUMAISHENGXIAN、SHIPIN、JIXUWUPINSHI,JINLIANGBIKAIGOUMAIGAOFENGQI,BINGQIELEJIEFAHUOSHIJIANHEDAZHIDEWULIUSHIJIAN。

【DIANXINGANLI】“MEIRIYOUXIAN”SHANGPINJIUWEIFAHUO SHOUHOUKEFUCHICHIWEICHULI HUIFU:YICHULI

ZHENGNVSHIYU2019NIAN6YUE2RIZAI“MEIRIYOUXIAN”SHANGMAIDELIANGXIANGYEZI,ZONGJINE130YUAN,DINGDANHAOWEIDD19060213441981242。BENYINGGAISHICIRIDADE,JIEGUOSANTIANLEDOUMEIYOUJIWOPEISONGDAO,QIJIANWO6YUE3RIWANSHANGLIANXIKEFU,KEFUSHUOPEISONGYUANHUILIANXIWO,JIEGUOYITIAOXINXI,YIGEDIANHUADOUMEIYOU。6YUE4RI,WOSHENQINGLETUIKUAN,KEFUSHUO24XIAOSHINEIHUIJIWOTUI,JIEGUODAOXIANZAILIANGTIANGUOQULE,YEMEIYOUJIWOTUI,LIANXIKEFUJIUYIZHISHUOZAICHULIZHONG,DANSHIZHEIGEXIAOLVYETAIDILEBA。JIEDAOGAIYONGHUTOUSUHOU,WOMENDIYISHIJIANJIANGTOUSUANJIANYIJIAOGAIPINGTAIXIANGGUANGONGZUORENYUANDUBANTUOSHANCHULI,DUICI,“MEIRIYOUXIAN”FALAIFANKUICHENG:YICHULI。

下单容易取消难且退款不及时

JINQI,YOUBUSHAOXIAOFEIZHEFANYINGCHENGZAIBUFENSHENGXIANDIANSHANGPINGTAIXIADANRONGYI,RANERQUXIAODINGDANQUECHUXIANLEPINGJING,QIEZAIHOUXUDESHOUHOUFUWUZHONGYEMEIBANFADEDAOJIEJUE。YIBANLAIJIANG,DUIYUFUHE“7TIANWULIYOUTUIHUANHUO”DESHANGPIN,DIANSHANGPINGTAISHANGJIADOUYINGMANZUXIAOFEIZHEDESHIFOUGOUMAIXUANZEQUAN,BUNENGQIANGZHIXIAOFEI。

【DIANXINGANLI】“YIGUOSHENGXIAN”XIADANRONGYIQUXIAONAN SHOUHOUBUZUOWEI

SHAOXIANSHENGYU6YUE15RIZAIYIGUOSHENGXIANWEIXINGONGZHONGHAOTUICHUDEFUQINJIELIWUYEMIAN,GOUMAILE2FENHAICANLIHECHANPIN,DINGDANHAOWEI105576391。DANYINFUQINJIESHI6YUE16RI,GOUMAIWANCHENGHOUYEMIANZAITISHIWULIUXINXIXIANSHIDAI6YUE18RICAIFAHUO,GUDIYISHIJIANLIANXIKEFU,SHANGLIANGQUXIAODINGDANTUIKUANSHIYI,DIANHUALAILAIHUIHUIJIN10GE,KEFUHUANLE3GE,DOUYIGEZHONGLIYOUJUJUETUIHUANHUO,YIFUQINJIEXIAOLIKAGANGSHANGXIANXITONGBUCHENGSHUWEIYOU,RANGWODENGDIANHUA,QIJIANYU6YUE17RISHOUDAOLELIANGHEHAICAN,KEFUYIJIUMEIYOUHUIFU。ZHIDIANHOUGAOZHIDONGXIYISHOUHUOWUFATUIHUAN。 SHAOXIANSHENGRENWEI,SHOUXIANDINGDANJURANWUFAQUXIAO,QICIKEFUYIZAITUITUO,HUIFUCHICHIBUJI,TAIDUJIQIELIE。XIANYAOQIUSHANGJIAJINXINGZHIQIANJIUGAIYOUDETUIKUANYIQIPEICHANG。

虚假宣传

JIAGESHIDIANSHANGCUXIAOCIJIXIAOFEIDEZHONGYAOYINSU,BUFENPINGTAIHUOZHESHANGJIAJIEZHEJIAGECUXIAODEMINGTOULAIJINXINGJIAGEQIZHA,MUDEZHISHIWEILETIGAOXIAOLIANG,LAIMANZUZISHENDELIYI,DABUFENXIAOFEIZHEDUIZHEIFANGMIANBIANBIEBUQING,ZUIHOULUORUTAMENDEXIANJINGZHIZHONG。

【DIANXINGANLI】“SHUNFENGYOUXUAN” YISIXUJIACUXIAO SHOUDAOSHANGPINHUOBUDUIBAN

XUXIANSHENGZAI“SHUNFENGYOUXUAN”GAOCUXIAOSHI19.9YUANGOURULEYUANJIA99YUANDEHONGJIU20PING,DINGDANHAOWEI1857531491746937。PINGTAISONGLE14PING,SHENG6PINGMEIYOUSONG。XUXIANSHENGBIAOSHI,KEFUYIGEZHONGLIYOURANGZIJITUIKUAN,WOBUTONGYIHOU,YOUYONGDIJIAGE88YUANSHANGPINJIWOBUFA,WOYAOQIUTAMENSHANGCHENGLI99YUANJIAGEDEHONGJIUJIWOBUFA,WOJUEDEJIAGEBUPINGDENGMEIYOUTONGYI,KEFUYOUSHUO,YAOBUNIJIUJIESHOU,YAOBUNIJIUJIXUQUTOUSU。ZHIHOUSHUNFENGYOUXUANZAIMEIJINGGUOXUXIANSHENGDETONGYIGUANBILEDINGDAN,TUIHAIXUXIANSHENGLE6PINGJIUDEKUANXIANG。XUXIANSHENGRENWEIZHEISHIXUJIACUXIAO,XIAOSHOUQIZHA。

五大隐忧

  • 隐忧一
  • 隐忧二
  • 隐忧三
  • 隐忧四
  • 隐忧五

优惠下单 商家“失踪”

YIJIYOUHUIDETIAOJIANXIYINXIAOFEIZHEGOUMAIHOU,YIYINGYECHANGSUOBIANGENG、CHEXIAODENGWEIYOUXIEKUANTAOPAOJUANQIANZOUREN,SHIXIAOFEIZHEMENGSHOUJINGJISUNSHI。

DIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIYONGHUTOUSUANLIKUXIANSHI,ZHOUNVSHIZAI“LIANLIANZHOUBIANYOU”YUDINGLEYIKUANYADATONGLUWAGUO,SHANGPINGUOQIRIQIWEI2019NIAN3YUE31RI。YUSHIZAI3YUEDI4YUECHULIANXISHANGJIAQUEBEIGAOZHIJIGENGHUANJINGYINGREN,LINGYIGEFENDIANJIBIANJINJINGUOQIJITIANYEGAOZHIWUFASHIYONGLE,SHANGJIASHUOYOUYULIANLIANZHOUBIANYOUMEIYOUFUJITAMENFEIYONGWUFACONGCANTINGSHANGJIATUIKUAN,XUYAOLIANLIANZHOUBIANYOUBEIJINGZHANTUIKUAN。ZHIHOUZHOUNVSHILIANXILIANLIANZHOUBIANYOUBEIJINGZHANTUIKUANTUIKUAN,JUJUETUIKUANLIYOUWEI:TIAOKUANZHUMINGGUOQIBUTUI,BINGQIEYIJINGHESHANGJIAJIESUAN。

消费下单 待遇“名不符实”

YIMIANFEIZENGSONGYOUDAOXIAOFEIZHEBANKA,ZAIBANKAZHIQIANJINGYINGZHEJIANGFUWUNEIRONGHEFUWUCHENGNUOSHUODETIANHUALUANZHUI,YIDANBANHAOKA,XIAOFEIZHEDEDAODEQUESHILINGYIZHONGDAIYU。

DIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIYONGHUTOUSUANLIKUXIANSHI,ZHUXIANSHENGZAI“NIWONIN”SHEQUTUANGOUGOUMAILEYONGTONGJIAXIAOQUANBAO(C2JIAZHAO),BENYINGGAIMIANQIANDESHIYONGTONGJIAXIAO,SHIJISHANGYONGTONGJIAXIAOGONGZUORENYUANSHANZIBAWODEXUEJIGAIDAOTIANDONGJIAXIAO!XIANZAITIANDONGJIAXIAOYOULEXUEJI,DANSHIJUJUEBUTIGONGJIAOKAOFUWU,YONGTONGJIAXIAOYOUBUCHENGRENWOSHITAMENDEXUEYUAN,LIANGGEJIAXIAOHUXIANGTUITUO,ZUIZHONGYONGTONGJIAXIAOXIANGGUANRENYUANGAOZHI,BUFUZETIANDONGJIAXIAODEXUESHENG,ZUIZHONGLIANGGEJIAXIAOBAPIQIUTUIHUINIWONIN,JINGRANJIEKOUSHISHUOMEIYOUSHOUDAOFEIYONG!WOHUAIYITAMENZHIJIANZAIHUXIANGTUITUOZEREN。

附带商品 高额消费

YIRANGLIDEFANGSHIXIANGXIAOFEIZHETUIXIAO,DANGXIAOFEIZHEZAIJIESHOUFUWUSHIQIAOLIMINGMUSHOUQUGEZHONGEWAIFEIYONG。

DIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIYONGHUTOUSUANLIKUXIANSHI,SHIXIANSHENGZAI“YOUZAN”PINGTAIDEMENKEXIANHUADIANPUGOUMAIXIANHUAFUWU,YINIANGONG48SHUXIANHUA,CONG1YUE10RIDAO2YUE15RIYIGEYUEDUOZHISONGLEYICIHUA,DUIFUWUBUMANYI,JUEDINGTUIKUANSHIBEIGAOZHIYAOKOUCHUZENGPINXIAOXIONGYAOCHIKOU79YUAN,ZENGPINSHIQIANGZHIZENGSONGDE,BINGMEIYOUTIGONGBUJIESHOUZENGPINDEXUANXIANG,YEMEIYOUXIANSHIZENGPINJIAZHIWEI79YUANDESHUOMING。“MENKESHENGHUO”XIANRULEDAGUIMODEWEIYUECHAO,PEISONGZHONGDUAN,TUIKUANWUMEN。6YUE5RI,MENKESHENGHUOSHITIDIANTIECHUGUANDIANGONGGAO,GENGRANGHUAYOUMENXIANRUJIAOLV。

虚假宣传 “诱导”消费

YITIANYANMIYUYOUPIANXIAOFEIZHEGOUMAIXIAOFEI,DANXIAOFEIZHEXIADANXIAOFEIHOU,QUEBEIQIPIAN,SHOUHOUTUIKUANKUNNAN。

DIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIYONGHUTOUSUANLIKUXIANSHI,YANGNVSHI2018NIAN7YUE23RITONGGUO“BANGKAOWANG”DIANHUATUIXIAOHOUDINGGOULEYIJIZHUCEXIAOFANGGONGCHENGSHIKECHENG,ZAIDINGGOUZHIQIANXUNWENGUOTAMENQUJINGDIJISHIYOUMEIYOUKAODIAN,BEIGAOZHIYOUKAODIAN,HAIKEYIKUADASHUOXIAOKAOTONGGUOLVDA80%,(ZHIHOULEJIELESHIJIZHIYOUBAIFENZHISANZUOYOU)。XIANZAIBAOMINGZAIJICAIFAXIANQUJINGCHUBINGMEIYOUSHEZIGESHENHEHEKAOSHIWANGDIAN,YANGNVSHIBIAOSHIZIJIQUQITADIFANGSHENHEHEKAOSHIQUEYOUBUBIAN,DUOCIHETAMENXIESHANGTUIKUANZHISHI,YIZHIDEBUDAOHELIDAFU。YOUYUTAMENDEWUDAOHEXUJIAXUANCHUAN,DAOZHIXIANZAIBUNENGZHENGCHANGDESHENHEZIGEHEKAOSHI,PINGTAIHAIGONGRANRANGXUEYUANSIKEGONGZHANG,ZAOJIAZILI。

预付服务 “有头无尾”

YIDIYICIGANSHOUJIALAIXIYINXIAOFEIZHEGOUMAIXIAOFEI,XIAOFEIZHEZAIXIAOFEIHOU,YUDIYICIGANSHOUJIAXIANGCHAJIDA,HUOZHEDEDAODEFUWUYUDIYICIXIANGBIYEYOUHENDACHURU。

DIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIYONGHUTOUSUANLIKUXIANSHI,FENGNVSHIZAI“ZAZHIYUN”DIANSHANGPINGTAIGOUMAIYINIANQI《RUILIFUSHIMEIRONG》YUEKAN,GONG12KAN,QIKANGONGJI240YUAN,YUNFEI36YUAN,DINGDANGONGJI276YUAN。FENGNVSHILUXUZHISHOUDAO9QIQIKAN,ZAZHIDAO4YUEFENDAOQI,DAOMUQIANWEIZHIHAICHA3BENQIKANWEISHOUDAOHUO,ZAZHIQIKANDOUSHIYOUSHIXIAOXING,XIANYEYICUOGUOYUEDUDEZUIJIASHIJIAN。QIJIANYEYUZAZHIYUNKEFUDUOCILIANXI,YINWEIQIQUXIAOLEZAIXIANKEFUFUWU,XIANZAIZHINENGYOUJIANGONGDANZIXUN,HUIFULVJIDI。

七大问题

  • 问题一
  • 问题二
  • 问题三
  • 问题四
  • 问题五
  • 问题六
  • 问题七

售假贩假、以次充好

JIYUERSHOUDIANSHANGDEJIANGUANBIJIAOSONGSAN,DABUFENYONGHUGENJULIUCHENGZHUCEHOUJIUKEYIFABUSHANGPIN,ZAIJIASHANGPINGTAISHENHEXITONGBINGBUWANSHAN,GUERSHOUJIA、FANJIA、YICICHONGHAO、YIJIUCHONGXINDESHIJIANPINCHU。YOUQISHIDUIYU3CDIANZICHANPIN,JINGUANBUFENPINGTAITIGONGJIANCEPINGGUFUWU,DANHAISHICUNZAIJIANCEBUDABIAOZHISHIXIAOFEIZHESHOUDAOFANXINJI、SHANZHAIJI,DAOZHIWEIQUANKUNNAN。

卖家虚报高价、欺诈买家

ERSHOUPINGTAISHANGDEMAIJIADADUOSHUYUGERENCHUSHOUSHANGPIN,JIAGEDINGJIAYESHIZIYOUCAIDING,WEILEHUOQUGENGDADESHOUYI,BUFENMAIJIAXUBAOGAOJIA,ERSHIJISHANGPINJIAZHIQUEYUANYUANDIYUSUOBAOJIAGE,QIEZAIJIAOYIDEGUOCHENGZHONGYAOQIUXIAOFEIZHEXIANXINGFUKUANDACHENGJIAOYIHOUFAHUO,CONGERDAOZHIXIAOFEIZHEQUANYISHOUSUN。

公然出售平台禁售商品、违禁品

ZAIJINRIDEMEITIBAODAOZHONG,ZAIXIANYU、ZHUANZHUANDENGDUOJIAERSHOUDIANSHANGPINGTAISHANG,JUNYOUCHUXIANSHOUMAIGUOJIAYESHENGBAOHUDONGWUHUOTIHEBIAOBEN、SEQINGNEIRONGSHENZHIHAIKEGAOJIABANLIJUZHUZHENGDENGWEIJINSHANGPIN。QIYUANYINHAISHIGUIJIUYUERSHOUDIANSHANGPINGTAIDUIMAIJIADESHENHEGUANKONGJIZHIJIAOWEISONGSAN。

交易过程中强买强卖

JIAOYIZHONGQIANGMAIQIANGMAISHIERSHOUXIANZHIWUPINJIAOYISHICHANGFASHENGDEBUDUIDENGDEJIAOYIXINGWEI,QIEBUZUNCONG7TIANWULIYOUTUIHUANHUODENGJIAOYIGUIZE。JIBIANSHITONGCHENGMIANDUIMIANJIAOYI,MAIJIAYEYISONGHUOJIQUEDINGGOUMAIDENGLIYOUQIANGPOXIAOFEIZHEGOUMAI。

买家恶意调换商品

RUGUOSHUOZAITIANMAO、JINGDONGDENGDIANSHANGPINGTAI,DOUSHIMAIJIADANXINHUOWUYOUWENTI,NEIMEDAOLEERSHOUDIANSHANGPINGTAI,KENENGYOUXIEMAIJIAYEHUITIXINDIAODAN,SHENGPAYUDAOEYIDIAOHUANCHANPINDEMAIJIA。YOUMAIJIACHENG,ZIJICHUSHOUDEQUANXINWEICHAIFENGSHOUJI,ZAODAOMAIJIAYIGUAHENGUODUOEREYITUIKUAN,HAOZAIZUIZHONGTONGGUOKEFUWEIQUANCHENGGONG。SUIRANZHEIYIANLIWEIQUANCHENGGONG,DANHAIYOUXUXUDUODUODEMAIJIAZHINENGANZICHIKUI。

交易支付安全、消费欺诈

CHULECHANGJIANDEXIAOFEIWENTIWAI,ERSHOUJIAOYIZHONGSHEJIJIAOYIANQUAN、WANGLUOQIZHADEWENTIYESHIXIAOFEIZHEGUANZHUDEZHONGDIAN。QIZHONGYONGHUYINTUOLIPINGTAIJIAOYIERZAOYUZHAPIANDESHIJIANYESHISHIYOUFASHENG,CIWAI。BUFAFENZICHANGYONGYOUDAOYONGHUZHIJIEZHUANZHANG、GENGHUANLIANJIE、XIANXIAZHIFUDENGJIAOYIXIANJINGYINDAOXIAOFEIZHESHOUPIAN。

消费维权难、平台售后服务差

JIYUHENDUOERSHOUSHANGPINBUZHICHIWULIYOUTUIHUO,ERQIE“YIDANQUERENSHOUHUO,PINGTAIWANGWANGBUZHICHIWEIQUAN”XIANYUZAIQIGUANLIGUIZEZHONGSHENGCHENG“JIAOYICHENGGONGHOU,BUZHICHISHOUHOUWEIQUAN”;ZHUANZHUANZAIQI“JIERUCHULIGUIZE”ZHONGBIAOSHI,RUMAIFANGYIZHUDONGQUERENSHOUHUO,HUOCHAOGUOQUERENSHOUHUOQIXIAN、XITONGZIDONGDAKUANJIMAIJIADE,ZHUANZHUANYOUQUANBUYUSHOULIZHENGYISHENQING。YINCI,DAOZHIBUSHAOYONGHUZAOYUWEIQUANKUNJING。

十大预警

  • 预警一
  • 预警二
  • 预警三
  • 预警四
  • 预警五
  • 预警六
  • 预警七
  • 预警八
  • 预警九
  • 预警十

摸清优惠“套路”,谨防被“忽悠”

【问题简述】“618”期间,各家电商纷纷打出促销牌,秒杀、打折、红包、优惠券、预付定金直减等不停歇,卯足了劲刺激消费者下单。然而,部分商品已经偷偷换了“身价”,商家依旧玩起“先涨后降”的套路。部分商家借促销表面让利实则清库存,甚至出售质量较差的商品。此外,部分商家的预付定金直减的活动,消费者需提前支付定金,如未支付尾款则定金不退。

【DIANXINGANLIYI】WEIJISHIZHIFUWEIKUAN “XIAOHONGSHU”BUYUTUIHAIDINGJIN

PANNVSHI2018NIAN10YUE27RIZAI“XIAOHONGSHU”JIAONADINGJIN20YUANGOUMAIYOUNIJIAHUAZHUANGMIANHEBITISIGANFAPENWU。YUANDING11YUE12RI18DIANQIANFUKUAN,DANYINWEIMEIYOUSHOUDAOXIAOHONGSHUSIXINTIXING,SUOYIWEIJISHIFUQINGWEIKUAN。LIANXIXIAOHONGSHU,QUEBEIGAOZHIYINWEIJISHIFUKUANSUOYIBUYUFAHUO,BUYUTUIHAIDINGJIN,LIANXIKEFUYEWEINENGYOUXIAOCHULI,PINGTAICHICHIBUYUTUIKUAN。

【DIANXINGANLIER】“SHUANG11”YUFUDINGJINBUTUI YOUZANPINGTAISHANGJIAZHITUIWEIKUAN

WANGNVSHI2018NIAN11YUE2RIZAI“YOUZAN”PINGTAIZHIGUANQIJIANDIANGOUMAI20YUANDENGYU100YUANDEDAIJINQUAN(DIANPUCHENGQIWEIDINGJIN),PINGTAIXIANSHISHIYUSHOUJIA188YUAN,JIA100YUANDAIJINQUAN。WANGNVSHIWUYIWEISHIMAILEDAIJINQUANYIHOU88YUANDAOSHOU,ERZAI 11YUE11RIDANGTIANDEJIAGESHI268YUAN,KOUCHU100YUANDAIJINQUANJIA20YUANGOUMAIDAIJINQUANDEFEIYONGDAOSHOUJIA188。YUSHILIANXIZHIGUANDEKEFUXIESHANGTUIKUANBINGTUIDINGJIN,PINGTAIZHIYUANYITUIHAIWEIKUAN,BUYUANYITUIHAIDINGJIN。

【点评】对此,网经社-电子商务研究中心法律权益部分析师姚建芳提醒,面对商家的各类促销活动,消费者一定要理性购物,避免因冲动消费落入商家“套路”。对于“先涨后降”的消费套路,消费者可以向相关监管部门反馈。建议电商平台建立相应的价格保护机制,避免商家虚抬价格。此外,消费者一定要看清并区分“定金”和“订金”,了解预售规则及时支付尾款,定金一旦支付不可退,而订金原则上可退。

社交拼购有风险,下单需谨慎

【问题简述】随着社交模式的发展,除拼多多等拼购电商外,淘宝、京东、苏宁等电商纷纷推出拼团平台,618期间各家电商的拼团促销活动此起披伏,也良莠不齐。
拼团的价格往往低于一般销售价,消费者容易冲动消费。传统的拼购模式社交电商的顽疾之一就是低价低质,消费者容易买到质量不符合预期的商品。而拼团是出于某一特定目的而临时组织的松散团体,拼团交易成功后就分散,售后一旦出现纠纷往往就难以再组织起来维权。此外,拼团购物需提前支付,成团后发货,容易出现发货不及时的情况。

【DIANXINGANLIYI】“XIANGWUSHUO”SHANGAIPINGOUGUIZE QUXIAOYONGHUDINGDAN

LIUNVSHI2019NIAN3YUE4RIZAI“XIANGWUSHUO”PINGOU2GEKAOXIANG,XUYAOYAOQING28RENZHULI,DANGTIANCHULAIYIGEHUODONG,GUANKANGUANGGAO15MIAOJIUKEYIJIANSHAO1GEPINTUANRENSHU。YUSHILIUNVSHIYAOQINGLEHENDUOPENGYOUGUANKANLEGUANGGAO,ZUIZHONGPINTUANCHENGGONG,DANSHIXIANGWUSHUO3YUE5RIYIBUZHICHIKANSHIPINJIANRENSHUWEIYOUEYIQUXIAODINGDAN,XIANGWUSHUOYIDUANXINGAOZHIHUODONGYICHANG。

【DIANXINGANLIER】“TAOJIJI”SHANGPINZHILIANGCHA PINGTAITUIWEIBUZUOWEI

JUXIANSHENGYU2019NIAN2YUE24RIZAI“TAOJIJI”PINGTAIGOUMAILEERJISHUFU,SHOUDAOHUOFAXIANYUYEMIANGUANGGAOXUANCHUANDEWANQUANBUSHIYIGECHANPIN,QIEZHILIANGCHABIAOMIANZANG。LIANXIPINGTAIKEFUHOUZHIRANGTALIANXISHANGJIAGOUTONG,SHANGJIALENGCHULIBUJIAWEIXINBUHUIFU。ZAICILIANXITAOJIJIPINGTAIKEFUHOUZHIRANGYONGHUNAIXINDENGDAI,YIJIUHAOWUZUOWEI。

【点评】对此,网经社-电子商务研究中心法律权益部分析师姚建芳提醒,消费者在参加拼团购物前最好仔细查看商品介绍,包括发货时间、退换货服务等,尤其是购买一些大件商品、贵重商品,以防由于售后服务不完善带来不必要的购物纠纷。此外,消费者需谨防低价陷阱,低于市场价多倍的商品要谨慎购买,仔细甄别,尽量选择大型、靠谱的平台进行拼购。

电商专供有猫腻,小心被“套路”

【问题简述】“618”期间,电商专供的问题也同样值得关注。一箱同品牌的纸巾网店便宜一二十元?一件同品牌同款的服装网店价是实体店价的三分之一?一款看似一样的电视机价格相差千元,实则型号仅差一个数字?这背后是品牌“电商专供”在“捣鬼”。“618”电商大促期间,品牌商品成为消费者购买的主力军,然而被打上“电商专供”标签的品牌商品消费者需谨慎下单。
据网经社-电子商务研究中心研究显示,目前“电商专供”商品存在三种情形,即同款不同质、同牌不同质、盗用品牌,应当区别予以认定。“电商专供”商品虽为统一品牌方生产,但也面临服务短缺问题。所谓“一分价钱一分货”,这里的“货”不仅仅指商品质量,也包括商品售价中包括的服务价值。目前《消费者权益保护法》明确规定网购商品享有七天无理由退换货服务,因此在服务体系上应差距不大。

【点评】对此,网经社-电子商务研究中心法律权益部分析师姚建芳提醒,在产品质量上“电商专供”商品与实体店销售的产品看似一模一样,仔细看会发现颜色、内件配备或某些功能存在差别。实际上“电商专供”商品一般是价格较低而品质稍逊的商品。“电商专供”商品一般在服装、电器、鞋帽、箱包等品类较多,消费者要擦亮眼睛。

特价限购,数量与实际不符

【问题简述】“618”电商年中大促已经开启,已经有用户向“电诉宝”反映某些商家推出特价限购的活动,商品页面表明特价商品限购100件,但实际却是,消费者成功下单一件后,商家以库存不足等理由拒绝消费再次下单。

【点评】对此,网经社-电子商务研究中心法律权益部分析师姚建芳认为,商家以特价限购吸引下单,实际可购买数量与宣传不符的,涉嫌虚假宣传。对于特价限购数量与实际不符的情况,消费者应及时向平台方举报,电商平台一经发现此类现象应对涉事商家做出相应惩罚。

警惕发货陷阱,避开物流高峰

【问题简述】“618”期间,一波又一波的促销活动刺激消费的同时也给商家和物流带来压力,虽然菜鸟网络和京东等都亮出“物流新武器”,投入更多的人力、网点和新技术,但物流慢以及服务不到位的问题或将不能得到根本性解决。此外,商家的发货能力有限,面对大量的订单压力,发货慢也将影响用户体验,部分打折“闪电发货”的商家也不能及时发货。

【DIANXINGANLI】“ZAZHIYUN”WEIANCHENGNUOFAHUO TUIKUANCHICHIBUDAOZHANG

ZHANGXIANSHENGZAI“ZAZHIYUN”GOUMAIYITAOCHENGXUYUANZAZHISANNIANQI,DANSHIZAZHIYIJINGZAI17NIANDIJIUTINGZHIFAXING,ZAICIQIJIANZHISHOUDAOSANQIDEZAZHI。ZHIHOUZHANGXIANSHENGXUNWENZAZHIYUNKEFUGUANYUZAZHIDEFAXINGSHIJIAN,KEFUHUIFUSHUOYAODENGCHUBANSHETONGZHI,ZHIDAO2018NIANZAICIXUNWENKEFU,KEFUSHUOCIZAZHIYIJINGTINGZHIFAXING,KEYISHENQINGTUIKUAN,ZAISHENQINGTUIKUANBINGSHENQINGYUETIXIANHOU,ANZHAOTONGZHIDENG20TIANYUERENGRANMEIYOUDAOZHANG,YIZHICHUYUSHENHEZHUANGTAI,XUNWENKEFUBEIGAOZHIJIXUDENGDAI。

【点评】对此,网经社-电子商务研究中心法律权益部分析师姚建芳提醒,节日购物消费者需做好物流滞后的心理准备。对于一些急需的商品,提前咨询商家发货时间,对于一些食品类、易腐易坏类商品,最好避开物流高峰。而签收时先验货后签收,对于未经同意就放代收点的物流行为可以向有关部门举报。

了解退换货规则,注意售后时效

【问题简述】“618”期间,由于订单量大增,商家在商品检查等方面容易出现疏漏,消费者卖家有问题商品的概率有所增大。《消费者权益保护法》提出的“网购7天无理由退货”,不少消费者抱着能退货的心理轻易下单。然而,实际情况是“7天无理由退货”真的“零风险”吗?不少消费者在退换货是往往会遇到这几类问题:(1)商品质量问题,消费者售后因没有证据,客服多次推诿不作为导致商品过了7天,之后告知已过退货周期不予退换货;(2)商品本身有问题,退换货却仍需支付运费;(3)一线客服的处理范围及赔偿权利较小,遇到消费者因售后商品造成损失需通过上级进行处理,由于对接和事件大小被推迟处理,导致过了“7天无理由退换货”期限,售后困难。

【DIANXINGANLI】“WEIPAITANG”QITIANWULIYOUTUIHUOSHANGPINZAOYUTUIHUONAN

LVXIANSHENG2019NIAN4YUE30RIZAI“WEIPAITANG”PINGTAIYIPAIMAIXINGSHIGOUMAIYIJIANJIAZHI48YUANHUOPIN,SHOUDAOHUOPINFAXIANBUMANYI ,SHANGJIABIAOZHUQITIANWUTIAOJIANTUIHUO。SUIZIFU10YUANYOUFEITUIHUOFAZHISHANGJIAYUWEIPAITANGPINGTAITIGONGDETUIHUODIZHIZHEJIANGWENZHOU。KUAIDIXINXIXIANSHITUIHUOYIYU5YUE9RIDAODATUIHUODIDIAN,DIANJIAYIZHIJUBUSHOUHUO。ZHIDAO5YUE13RIDIANJIAXINXIHUIFUTUIHUODIZHIXINXICUOWU,YAOQIUGAIFAZHIHENANNANYANG。ZHICIYIDUOCIYUWEIPAITANGKEFUJINXINGGOUTONGWEIGUO。

WANGNVSHI2018NIAN11YUE2RIZAI“YOUZAN”PINGTAIZHIGUANQIJIANDIANGOUMAI20YUANDENGYU100YUANDEDAIJINQUAN(DIANPUCHENGQIWEIDINGJIN),PINGTAIXIANSHISHIYUSHOUJIA188YUAN,JIA100YUANDAIJINQUAN。WANGNVSHIWUYIWEISHIMAILEDAIJINQUANYIHOU88YUANDAOSHOU,ERZAI 11YUE11RIDANGTIANDEJIAGESHI268YUAN,KOUCHU100YUANDAIJINQUANJIA20YUANGOUMAIDAIJINQUANDEFEIYONGDAOSHOUJIA188。YUSHILIANXIZHIGUANDEKEFUXIESHANGTUIKUANBINGTUIDINGJIN,PINGTAIZHIYUANYITUIHAIWEIKUAN,BUYUANYITUIHAIDINGJIN。

【点评】对此,网经社-电子商务研究中心法律权益部分析师姚建芳提醒,618期间消费者下单前应仔细了解商品的退换货规则,对于《消法》规定的生鲜易腐、定制等商品以及商家明确规定不能退换货的商品,谨慎下单。遇到商品质量问题时应该保留证据,方便维权,如果是贵重商品从拆开包装到使用最好录入的视频,以防维权之用。遇到客服推诿不处理的,向平台举报或者向相关监管部门举报维权。

提高信息保护意识,切莫随意“授权”

【问题简述】随着移动购物的发展,多数消费者习惯通过APP下单购物。对于一些从未安装的电商APP,在下载安装时往往会跳出多个对话框,而消费者一般都不会仔细查看条款内容,直接点击“同意”或“是”,这就让很多商家获取了很多用户的个人信息,有些是购物所必要的,有些是非必要的。
据网信办官方微信通报,在中央网信办、工信部、公安部、市场监管总局指导下,App专项治理工作组开通了违法违规收集使用个人信息举报渠道,认真受理网民举报。期间,工作组收到大量关于App强制、超范围索要权限等举报信息。商家的过度收集用户信息,给消费者的隐私安全带来一定的隐患,近年来信息泄露事件屡屡发生,而App过度索要授权是个人信息泄露的导火索之一。

WANGNVSHI2018NIAN11YUE2RIZAI“YOUZAN”PINGTAIZHIGUANQIJIANDIANGOUMAI20YUANDENGYU100YUANDEDAIJINQUAN(DIANPUCHENGQIWEIDINGJIN),PINGTAIXIANSHISHIYUSHOUJIA188YUAN,JIA100YUANDAIJINQUAN。WANGNVSHIWUYIWEISHIMAILEDAIJINQUANYIHOU88YUANDAOSHOU,ERZAI 11YUE11RIDANGTIANDEJIAGESHI268YUAN,KOUCHU100YUANDAIJINQUANJIA20YUANGOUMAIDAIJINQUANDEFEIYONGDAOSHOUJIA188。YUSHILIANXIZHIGUANDEKEFUXIESHANGTUIKUANBINGTUIDINGJIN,PINGTAIZHIYUANYITUIHAIWEIKUAN,BUYUANYITUIHAIDINGJIN。

【点评】对此,网经社-电子商务研究中心法律权益部分析师姚建芳提醒,消费者提高个人信息保护意识,应从正规渠道下载APP,一定要通过应用商店下载而不要通过网络搜索下载,防止落入山寨APP陷阱。此外,建议用户在注册APP时,注意界面跳出的授权对话框,仔细阅读后再选择是还是否,尽量关闭一些敏感信息的获取权限,如手机通讯录、手机照片、精准定位授权等。对于不同的APP尽量设置不同的密码,以防密码被不法分子攻破后造成一系列应用程序账户安全的沦陷。如果发现APP过度获取或者非法获取隐私信息,对个人信息安全存在威胁,第一时间截图并保存凭证,并立即向监管部门举报维权。

小心各类诈骗,不要被“钓”钱

【问题简述】“618”电商大促期间无疑又成为了各类诈骗活跃期,各类诈骗如钓鱼木马、中奖诈骗、退款诈骗、货到付款诈骗、秒杀诈骗等让消费者防不胜防。
(1)钓鱼木马链接诈骗:主要出现在QQ、旺旺等聊天工具、弹窗页面等,消费者一旦点击带有木马的有毒链接,就会一步步落入诈骗分子的陷阱;
(2)中奖诈骗:一般为消费者下单后因信息泄露,诈骗分子发送中奖信息,消费者上当后落入诈骗分子陷阱;
(3)退款诈骗:一般为消费者下单后因信息泄露,诈骗分子掌握消费者的重要信息,如姓名、电话、订单号、购买商品等,能轻松说出消费者的订单信息,后以订单出现问题为由要求消费者退货,消费者收到有毒链接,点击后落入陷阱;
(4)快递货到付款诈骗:一般为消费者下单后因信息泄露,假冒快递员送空包裹,谎称需货到付款,消费者被骗运费;
(5)“秒杀”诈骗:商家设置部分商品为“秒杀款”,实际由系统设置,消费者根本无法成功“秒杀”,甚至还会造成个人隐私信息泄露。

【点评】对此,网经社-电子商务研究中心法律权益部分析师姚建芳提醒,消费者不要轻易点击不明链接,以防落入陷阱;保护自身的信息安全,不要向陌生人透入自己的重要信息;货到付款包裹,要先验货再付款签收;遇到商家虚假促销、霸王条款,以及遭遇各类诈骗陷阱的,消费者可以向有关监管部门和维权平台进行投诉,维护自身正当权益。

量力而行 理性消费 勿过度“囤货”浪费时间金钱

【问题简述】“618”期间在电商各种花式活动刺激下,消费者容易冲动消费。纸巾一买就是几大箱、洗发水一买就是十几瓶、甚至卫生巾一买就是几年用量......很多消费者往往在大促期间就购买了超过实际使用需求量的商品,最后导致过期了都没有用完。而比价、选购、凑单等却耗费了不少的精力和时间。

【点评】对此,网经社-电子商务研究中心法律权益部分析师姚建芳提醒,消费者一定要理性购物,千万别过度囤货,任何商品都有保质期,一旦囤货过多容易因过保质期而造成不必要的浪费,继损失了金钱也损失了时间、精力。实际上,逢节促销、造节促销已经成为电商刺激消费的惯用伎俩,除“618”外,还有“818”、“双11”、“双12”、“黑五”以及各家电商的周年庆,消费者想要买到活动商品很容易。

遇到纠纷侵权 勇于合法维权

【问题简述】“618”电商大促期间,消费者容易遇到商家的价格欺诈、承诺不兑现、发货慢以及物流暴力等问题。遇到网络消费纠纷,消费者往往面临维权难的问题。

【点评】对此,网经社-电子商务研究中心法律权益部分析师姚建芳提醒,遇到消费纠纷理性维权。发票等购物凭证是消费者与商家发生消费纠纷后,依法维权的重要凭证,提醒广大消费者注意保留购物发票、小票等有效购物凭证。无法通过卖家和平台解决的,可以通过以下途径维权:(1)向市场监管、消协等有关部门投诉;(2)向电诉宝求助;(3)关注微信公众号“网购投诉平台”在线投诉;(4)向新浪微博“电商维权顾问”反映求助;(5)向媒体爆料,通过舆论力量维权;(6)向电子商务法律服务求助平台(tttfamily.com/zt/flpt)求助,寻求专业律师帮助。

四大问题

  • 问题一
  • 问题二
  • 问题三
  • 问题四

非法收集信息

【专家观点】网经社-电子商务研究中心、上海信本律师事务所主任高兴发认为,互联网运营商不得非法收集用户信息,从规范、合法运行的角度,建议互联网运营商依法改进。

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《MINFAZONGZE》DIYIBAIYISHIYITIAOGUIDING,【GERENXINXISHOUFALVBAOHU】ZIRANRENDEGERENXINXISHOUFALVBAOHU。RENHEZUZHIHEGERENXUYAOHUOQUTARENGERENXINXIDE,YINGDANGYIFAQUDEBINGQUEBAOXINXIANQUAN,BUDEFEIFASHOUJI、SHIYONG、JIAGONG、CHUANSHUTARENGERENXINXI,BUDEFEIFAMAIMAI、TIGONGHUOZHEGONGKAITARENGERENXINXI。

过度收集信息

【专家观点】网经社-电子商务研究中心法律权益部分析师姚建芳认为,互联网APP运营者不能过度收集用户信息,同时应保证个人信息的安全,企业最好建立健全用户个人信息安全内控机制,采取一切合理可行的措施,保护用户个人信息。
姚建芳表示,《电子商务法》第二十三条规定,电子商务经营者收集、使用其用户的个人信息,应当遵守法律、行政法规有关个人信息保护的规定。违反《电子商务法》个人信息保护规定的主要表现形式为过度收集、秘密收集、诱骗收集、强制收集、非法收集、从黑市上购买个人信息、无期限存储使用个人信息、随便变更目的使用个人信息、未经授权同意对外提供个人信息、非法披露个人信息、内部人员非法对外倒卖个人信息、平台对商户收集、使用个人信息行为缺乏管控等。
《消费者权益保护法》也对用户信息安全明确规定,经营者及其工作人员对收集的消费者个人信息必须严格保密,不得泄露、出售或者非法向他人提供。姚建芳提醒,经营者应当采取技术措施和其他必要措施,确保信息安全,防止消费者个人信息泄露、丢失。

【典型案例】注销账号需提供身份证照片?用户质疑摩拜单车过度获取信息

李先生计划停用摩拜单车,注销手机号。因当初注册摩拜使用了身份证号,担心手机号注销后运营商二次销售被直接登陆我的摩拜账户,特申请注销摩拜用户并解绑身份证。
摩拜客服受理后要求李先生提供身份证照片及手持身份证的照片。李先生认为摩拜此行为具有强行获取个人敏感信息的嫌疑,注销账号的目的是减少个人信息泄露,而摩拜却要求我先透露更多个人信息才销户,无法接受。

违法违规收集信息

【专家观点】对于企业收集个人信息的行为,网经社-电子商务研究中心特约研究员、上海汉盛律师事务所高级合伙人李旻律师明确表示必须要遵循《网络安全法》。李旻律师认为,《网络安全法》在如何更好的对个人信息进行保护这一问题上有了相当大的突破。它确立了网络运营者在收集、使用个人信息过程中的合法、正当、必要原则。形式上,进一步要求通过公开收集、使用规则,明示收集、使用信息的目的、方式和范围,经被收集者同意后方可收集和使用数据。《网络安全法》加大了对网络诈骗等不法行为的打击力度,特别对网络诈骗严厉打击的相关内容,切中了个人信息泄露乱象的要害,充分体现了保护公民合法权利的立法原则。

【典型案例】现金贷逾期未还 “有用分期”恐吓用户通讯录好友谭先生2018年8月1日在“有用分期”办理一笔现金贷,当时本金14500元,分六个月归还每个月还3102元。已经还了五期,最后一期因过年身上没有钱处理,正月初七接到催收电话要求一点之前处理完,不然就升级催收。但是因为在乡下不方便去银行,所以没按照他们规定的时间处理,结果谭先生的通讯录好友都被骚扰,说谭先生借钱不还。之后每天都可以接到他们的电话,辱骂威胁和恐吓 。

信息泄露

【专家观点】网经社-电子商务研究中心特约研究员、北京盈科(杭州)律师事务所方超强律师认为,电商平台在获取个人信息的同时有义务保护信息安全。方超强律师认为,根据《网络交易管理办法》第25条第二款规定,第三方交易平台经营者应当采取必要的技术手段和管理措施保证平台的正常运行,提供必要、可靠的交易环境和交易服务,维护网络交易秩序。电商平台在获取个人信息的同时,就有保护个人信息的义务。方超强律师进一步表示,信息泄露存在不同的情况,如果电商平台提供了符合其规模的保护措施,但在这种情况之下还是被黑客入侵了系统,这种情况属于不可抗力,电商不用承担责任,但如果最终发现因平台存在漏洞而导致信息泄露,那么平台就要负责。方超强律师指出,在现实中很难有一个标准去判断什么叫做“平台存在漏洞导致信息泄露”,若消费者向法院投诉平台,平台只要举证证明其尽到了安全责任保护义务,就很难对平台进行追责。

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《MINFAZONGZE》DIYIBAIYISHIYITIAOGUIDING,【GERENXINXISHOUFALVBAOHU】ZIRANRENDEGERENXINXISHOUFALVBAOHU。RENHEZUZHIHEGERENXUYAOHUOQUTARENGERENXINXIDE,YINGDANGYIFAQUDEBINGQUEBAOXINXIANQUAN,BUDEFEIFASHOUJI、SHIYONG、JIAGONG、CHUANSHUTARENGERENXINXI,BUDEFEIFAMAIMAI、TIGONGHUOZHEGONGKAITARENGERENXINXI。

  • 典型案例一
  • 典型案例二
  • 典型案例三

小红书下单后信息被泄露 用户被骗三万多元

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“55海淘”用户账号余额被无故提现

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“爱又米”疑似信息泄露 用户陷遭诈骗

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ZHANGXIANSHENGFAXIANYOUWENTIMEIYOUZHUANZHANG,PIANZISUIHOUWEIXIEBINGSHUOCHUTADESHOUJIHAO、SHENFENZHENG、JIATINGLIANXIRENDIANHUA、XUEXIAOXINXI,YOUCIKEYIPANDUANWODEXINXIBEIXIELU。

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“五大”乱象

  • 乱象一
  • 乱象二
  • 乱象三
  • 乱象四
  • 乱象五

保价3万快件损坏 理赔“难上加难”

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快递“难觅踪迹” 私放代收点变“理所应当”

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快件包裹损坏 理赔遭拒

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快递丢件时有发生

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跨境网购 物流配送成难点

KUAJINGWANGGOUHEGUONEIWANGGOUBUYIYANG,SHANGPINDEFAHUODIBUZAIGUONEI,SUOYIDENGDAIDESHIJIANJIUXIANGDUIGENGZHANG,DANRUGUONIXUANDESHANGPINDEWULIUMOSHISHUPEISONGSHIXIAOMANDE,NEIJIUDEDENGDAO“DILAOTIANHUANG”LE,YINCI,WULIU,ZUOWEIKUAJINGWANGGOUDEYOUYIDATONGDIAN,BUTONGDEWULIUMOSHIZAIPEISONGSHIXIAOHEFUWUZHILIANGSHANGBUTONG。

JU“DIANSUBAO”(DIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAI)YONGHUTOUSUANLIKUXIANSHI,ZHAINVSHIYU2018NIAN12YUE4RIZAIrevolveDIANSHANGWANGZHANGOUMAIJIAZHI90MEIYUANDEJUANFABANG,FUYOUFEI10MEIYUAN。QIZHONGYOUFEIBAOHANQINGGUANHESHUIFEI。YU12YUE27RIHAIGUANYAOQIUBUCHONGSHENBAO,2019NIAN1YUE 8RIHAIGUANTISHI“NINDESHENFENXINXIYUSHOUJIANRENXINXIBUFU”,YIWEIZHEBANMAWULIUSHENBAOQINGGUANSHIBAI。2YUE13RI,WOYUrevolveWANGZHANDIAOJIEHOU,revolveWANGZHANYAOQIUBANMAWULIUJIANGSHANGPINTUIHUIXIANGGANGKOUANZHONGXINJI。2YUE26RI,WULIUXIANSHI“LIKAIGUANGZHOUSHIFAWANGXIANGGANG(JINGZHUAN)”HOU,ZHI3YUE12RIDOUWUXIAOXI。WOYU3YUE11RIXIANGBANMAWULIUGONGZHONGHAOKEFUZIXUN,KEFUDAFUTUIHUOXUYAO1-2YUEHUOZHEBANNIANCAINENGJIDAO。CONG2018NIAN12YUE4RIKAISHI,ZHIJIN2019NIAN3YUE12RI,YIYOU3GEYUEYOUYU,YUrevolveWANGZHANSHANGXIEDE4-6GEGONGZUORIDAODAYANZHONGBUFU。GUANJIANSHIBANMAWULIUCHICHIBUGENGXINWULIUXIAOXI,SHANGPINZAIMEIGEHUANJIEDOUZHILIUBANGEYUEYISHANG。

四大痛点

  • 痛点一
  • 痛点二
  • 痛点三
  • 痛点四

师资杂

2018NIAN,JIAOYUBUDENGSANBUMENLIANHEFABU《GUANYUJIANQUANXIAOWAIPEIXUNJIGOUZHUANXIANGZHILIZHENGGAIRUOGANGONGZUOJIZHIDETONGZHI》,QIZHONGGUIDING:“XIANSHANGPEIXUNJIGOUBIXUJIANGJIAOSHIDEXINGMING、ZHAOPIAN、JIAOSHIBANCIJIJIAOSHIZIGEZHENGHAOZAIQIWANGZHANXIANZHUWEIZHIYUYIGONGSHI。”BUGUO,JINGUANBUFENZHUDAWAIJIAOYIDUIYIZAIXIANYINGYUXUEXIDEJIGOUBINGWEIGONGSHILAOSHIDEXIANGGUANZIGEZHENGHUOZIGEZHENGHAO。

退费难

DIAOCHAFAXIAN,CHULEBUFENJIGOUKEYISUISHITUIFEIYIWAI,DADUOSHUJIGOUDUITUIFEIJIBENDOUSHEDINGLEXIANZHITIAOJIAN。

DADUOSHUJIGOUDOUGUIDINGZAIYIDINGDEQIXIANNEI(20TIAN、30TIAN、60TIANBUDENG),KEYIWUTIAOJIANTUIFEI,CHAOGUOLEYIDINGQIXIANHOU(YIGEYUE、LIANGGEYUE、BANNIANBUDENG),XUYAOKOUCHUYIJINGSHANGDIAODEKESHIFEI,DANZHEISHIHOUKOUCHUDIAODEKESHIFEISHIANYUANJIAHUOGENGGAODEJIAGELAIKOUCHUDE,ERFEIANZHAOYUANYOUHUIJIAGEKOUCHU。

成本高

MUQIAN80%DEZAIXIANJIAOYUJIGOUSHIBUYINGLIDE,JIBIANSHIDIYITIDUIDEZAIXIANJIAOYUGONGSIDUIYINGLIYESHIBIKOUBUTI。ZAIXIANJIAOYUHUOKECHENGBENGAOSHIYEJIEGONGRENDE,ZHUYAOSHIZAIXIANJIAOYUMOSHIDEKEHUNIANXINGBUQIANG,TUIGUANGFEIYONGGAOSUOZHI。

收费乱

QUNIANGUOBANFABUDE《GUANYUGUIFANXIAOWAIPEIXUNJIGOUFAZHANDEYIJIAN》MINGQUEGUIDING:YANGEZHIXINGGUOJIAGUANYUCAIWUYUZICHANGUANLIDEGUIDING,SHOUFEISHIDUANYUJIAOXUEANPAIYINGXIEDIAOYIZHI,BUDEYICIXINGSHOUQUSHIJIANKUADUCHAOGUO3GEYUEDEFEIYONG。

RANER,DADUOSHUJIGOUDADUOANKESHIHUOKECHENGJIBIESHOUFEI,KECHENGGUWENHUIYIYOUHUIHUODONGDENGGEZHONGXINGSHITUIJIANJIAZHANGYICIXINGGOUMAIZHANGQIKECHENG。

五大乱象

  • 乱象一
  • 乱象二
  • 乱象三
  • 乱象四
  • 乱象五

缴费容易退费难

2018NIANGUOJIAFABUDE《GUANYUGUIFANXIAOWAIPEIXUNJIGOUFAZHANDEYIJIAN》YAOQIU,XIAOWAIPEIXUNJIGOUYINGGAIYANGEZHIXINGGUOJIAGUANYUCAIWUYUZICHANGUANLIDEGUIDING,SHOUFEISHIDUANYUJIAOXUEANPAIYINGXIEDIAOYIZHI,BUDEYICIXINGSHOUQUSHIJIANKUADUCHAOGUO3GEYUEDEFEIYONG。DANZAIXIANSHIZHONG,ZAIXIANJIAOYUJIGOUWANGWANGBINGMEIYOUYANGEANZHAOXIANXIAXIAOWAIPEIXUNJIGOUDEJIANGUANYAOQIULAIZHIXINGZHEIYIGUIDING,YINCIYENANMIANHUISHEJIYONGHUDETUIFEIWENTI。DIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAICENGJIEDAOXIAOFEIZHETOUSUCHENGZAIHUJIANGWANGXIAO、DUIAWANGXIADANSHIHOUYUDAOLETUIFEINANDEWENTI。

JUDIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIJIANCEANLIXIANSHI,WANGXIANSHENG6YUE30RIZAI“HUJIANGWANGXIAO”XIADAN,HUJIANGWANGXIAOXIAOSHOURENYUANZHUDONGCHENGNUOKEYIMIANFEISHITINGYIJIEKE,BUMANYIKEYIQUANETUIKUAN。WANGXIANSHENGZAI7YUE2RIZAISHITINGHOUDUIKECHENGBUMANYI,BINGQIEZAIJIAZHANGTUIJIANXIALINGWAIBAOLEMANYIDEKECHENG,ZAI7YUE3RISHENQINGTUIKUANTUIKE,DANSHIHUJIANGWANGXIAOCHICHIBUYUBANLITUIKUAN。ZHIZHIHOUCONG7YUE3RIKAISHIDUOCILIANXIHUJIANGWANGXIAOKEFUSHENQINGTUIKUAN,DANMEICIDOUBEIKEFUGAOZHIHUIXIANGSHANGFANYING,ZHIHOUHUIYOUSHOUHOURENYUANLIANXICHULITUIKUANSHIYI,DANSHIZHIHOUWANGXIANCONGWEIJIEDAOHUJIANGWANGXIAOFANGMIANRENYUANZHUDONGLIANXICHULICISHI,MEIYOUSHOUDAORENHEFANKUI。

DUICI,WANGJINGSHE-DIANZISHANGWUYANJIUZHONGXINSHENGHUOFUWUDIANSHANGFENXISHICHENLITENGBIAOSHI,ZAIXIANJIAOYU、XIAOWAIPEIXUNJIGOUHUOKECHENGBENGAO,SUOYIZAIXIAOFEIZHEZHIFUFEIYONGHOU,YIBANBUXIWANGXIAOFEIZHETUIFEI,HUIZAITUIFEITIAOKUANJICHENGXUSHANGSHEZHIZHANGAI。ZAIWANSHANZAIXIANJIAOYUJIGOUTUIFEIJIZHIWENTISHANG,WEILAIHAIXUXIANGGUANBUMENJINYIBUJIAQIANGJIANGUANLIDU,JIANLIYOUXIAOFANGFANJIZHI,TONGSHIPINGTAIFANGMIANYEXUZUODAOSHIQIANMINGQUETUIKUANZHIDU。

授课内容质量不佳

NEIRONGZUOWEIZAIXIANJIAOYUDEZHONGYAOZAITI,JIAOXUEZHILIANGDEHAOHUAIYINGXIANGZHEJIAZHANGMENDUIPINGTAIDUIWAIDEKOUBEICHUANBO。JINRI,ZHANGMEN1DUI1ZAIJIANGSUWEISHITOUFANGDEGUANGGAO,CHENG“10GEXUESHENG6GEXUANZHANGMEN1DUI1”,BEIZHIYIYOUXUJIAXUANCHUANZHIXIAN。QUNIAN5YUE,MEITICENGBAOLIAOZHANGMEN1DUI1YI“ZHUANGYUAN”BIAOQIANZUOWEIXUANCHUANXUETOU,RANGCANJIAPEIXUNHUOZHEXIANGYAOCANJIAPEIXUNDEREN“XIANGXINBANGYANGDELILIANG”。GENGYOUWANGYOUZAIWANGSHANGFATIECHENG,ZHANGMEN1DUI1SHEXIANXUJIAXUANCHUAN:JIAOSHIZHILIANGCANCHABUQI,DALIANGSANBEN、ZHUANKEJIAOSHIZAIQIRENJIAO。ZAIGUANWANGZHAODAOXIANGGUANJIAOSHIZIGEXINXI。LIRULEPINGRENDENGKEJIULIANXUDUORIZAIQISHIMINGRENZHENGWEIBOSHANGFATIE,ZHICHENGMOUGAOXIAOYINLEXUEYUANJIAOSHILUZHIDESHIPINKECHENGCUNZAIDUOCHUJICHUXINGCUOWU,FENBIESHEJIHUANQIUWANGXIAO、DUIAWANGDENGZAIXIANJIAOYUPINGTAI。

JUDIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIJIANCEANLIXIANSHI,WUNVSHI2019NIAN3YUE19RIXINDONGFANGQIXIADATANGXIAOYUWANGZHANGOUMAILEJIAGEWEI1199YUANDEAI 1DUI1 YUSHUWAIMINGSHISISHUKE,WUNVSHIBIAOSHIDUIKECHENGNEIRONGBUMANYITIXIANZAIGENGXINSUDUTAIMAN,LAOSHISHUIPINGCHA,SHENQINGSHOUHOU“DATANGXIAOYU”WANGZHANJUJUETUIKUAN,BINGQIEMEIYOURENJINXINGRENHEJIESHI。KECHENGNEIRONGSHEZHIFEICHANGBUHELI,YINGYUKECHENG3-4SUIDEDUIYU0LINGJICHUDETAINAN,ZHINENGXUANZEDIYIJIDENEIRONG,XIANGYINGDEKUNBANGXIAOSHOUDEYUWENSHUXUEYOUTAIJIANDAN,ZAOCHENGLANGFEI。JINRUKECHENGHOU,DUILAOSHIDEFAYIN,JIANGJIEDOUBUMANYI,BINGQIEXUESHENGDUIFAYINBUZHUNBUNENGJIUZHENG,BUNENGZANTING,TIYANHENCHA,MUQIANWOMENZHISHANGLELIANGJIEKE,CONGKECHENGJINDULIMIANWANQUANKEYIKANDAO。

DUICI,WANGJINGSHE-DIANZISHANGWUYANJIUZHONGXINSHENGHUOFUWUDIANSHANGFENXISHICHENLITENGBIAOSHI,XIANSHANGJIAOYUDELINGHUOXINGSHIXUEXIZHEGENGJIAZIYOU,DANYEZHENGYINWEIRUCISHIDEZAIXIANJIAOYUQUEFAYOUXIAODEJIANDU。JIAOYUSHIFEICHANGZHUZHONGXIAOGUOHEYONGHUTIYANDEXINGYE。JIAOXUEZHUZHONG“YINCAISHIJIAO”,FUWUQIANGDIAOGEXINGHUA、GAOXIAO。CHULEXITONGHUA、LIUCHENGHUAJIAOYUFUWUTIXI,ZHUANYEHUAYESHIBUKEHUOQUEDE。

虚假宣传 承诺不兑现

ZAIGUOJIAFABUDE《GUANYUGUIFANXIAOWAIPEIXUNJIGOUFAZHANDEYIJIAN》HOU,DIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAICENGJIEDAOXIAOFEIZHETOUSUCHENGBANGKAOWANG、SHANGDEJIGOU、DUIAJIAOYUDENGZAIXIANJIAOYUPINGTAIZAITUIXIAOKAOSHIXUEXIKECHENGGUOCHENGZHONGCUNZAIXUJIAXUANCHUAN、YOUDAOXIAOFEIDEQINGKUANG。

JUDIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIYONGHUTOUSUANLIKUXIANSHI,ZHANGXIANSHENGZAIWANGSHANGBAODUSHANGDEJIAOYU【HANYUYANWENXUEBENKE】YIDONGYIDUIYISIJIAOBANBINGJIAOFEI4108YUAN。QIJIANXUEXIZHONGYUSHIJIBUFU,SHENQINGTUIXUEZHANGSHIJIANWEIDEDAOJIEJUE。ZHANGXIANSHENGBIAOSHIXIANGQUKAOGONGLIXUEXIAOJIAOSHI,YOUYUHENDUOBAOKAOXUEXIAODOUXIANZHIBENKEXUELI,SUOYIBAOKAOHANSHOUHUOZIKAO。BAOMINGSHIBEISHANGDEJIGOUDEGONGZUORENYUANZHIYOUZIKAODEXUELIXUEXIAOCAICHENGREN,CAIKEYIBAOKAO,GOUMAIBAOXIANHOUSHIKEYITUIHAI,YUSHIBIANBAOKAO。HOULAIZIXUNDANGDIJIAOYUBEIGAOZHIWUFABAOKAO,ZHICHENGRENQUANRIZHIXUELI,QIYUDEJUNBURENKE。

ZAIXUEXILE4JIEKE,GANJUEJIUSHIJIAOXUECHABIEHENDA,YUSHISHENQINGSHOUHOUTUIKUAN,DANWUFALIANXIDAOBAOMINGFUZEREN。ZHIHOULIANXISHANGDEBANZHURENCHULI,QUEBEIGEZHONGTUITUO。ZHONGYUDAYING2019NIAN1YUE17RIQIANTUIKUAN,ZHIDAO2019NIAN3YUE21RI,YIDIANXIAOXIDOUMEIYOU。ZHANGXIANSHENGDEKECHENGSHIJIANDAO2019NIAN3YUE13RIJIESHU。

DUICI,WANGJINGSHE-DIANZISHANGWUYANJIUZHONGXINFALVQUANYIBUFENXISHIYAOJIANFANGTIXING,ZAIXIANJIAOYUPINGTAIYINGSHISHIQIUSHIDIZHIDINGZHAOSHENGJIANZHANG、ZHIZUOZHAOSHENGGUANGGAO,XIANGSHENPIJIGUANBEIANBINGXIANGSHEHUIGONGSHI,ZIJUEJIESHOUJIANDU。YAORENZHENLVXINGFUWUCHENGNUO,DUJUEPEIXUNNEIRONGMINGBUFUSHI。YAOBUDUANGAIJINJIAOYUJIAOXUE,TIGAOPEIXUNZHILIANG,NULITISHENGPEIXUNDUIXIANGMANYIDU。

霸王条款 退费受阻

GUOJIAFABUDE《GUANYUGUIFANXIAOWAIPEIXUNJIGOUFAZHANDEYIJIAN》XIANSHIPEIXUNJIGOUSHOUFEIXIANGMUJIBIAOZHUNYINGDANGXIANGSHEHUIGONGSHI,BINGJIESHOUYOUGUANBUMENDEJIANDU,BUDEZAIGONGSHIDEXIANGMUHEBIAOZHUNWAISHOUQUQITAFEIYONG,BUDEYIRENHEMINGYIXIANGPEIXUNDUIXIANGTANPAIFEIYONGHUOZHEQIANGXINGJIZI。RANER,DIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAICENGJIEDAOXIAOFEIZHETOUSUCHENGZAIVIPKID、DUIAJIAOYU、HUJIANGWANGXIAODENGZAIXIANJIAOYUPINGTAIXIADANSHIJIUYUDAOLEBAWANGTIAOKUAN,TUIKUANNANDEWENTI。

JUDIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIJIANCEANLIXIANSHI,ZHAONVSHI2018NIAN09YUE30RIGOUMAILEVIPKIDZAIXIANSHAOERYINGYU6DANYUAN80JIEZHUXIUKEDEKECHENGBAO,GONGJI9882YUAN(PINGJUNMEIJIE123.5YUAN)。GAIJIGOUCHENGNUOCONGSHOUCIKAIKERIQI(DIYICIKAIKESHI2018NIAN10YUE18RI)ZHIHOU30TIANNEI,SUOSHANGZHUXIUKEKESHISHUYIGONGXIAOYUDENGYU12JIE,LIANGGETIAOJIANTONGSHIMANZU,KEYIQUANETUIKUAN。

ZHANGNVSHIYU2018NIAN11YUE17RISHANGWUSHANGWANDI11JIEKEHOU,TICHUTUIKUANSHENQING。CONG2018NIAN10YUE18RIQISUAN,2018NIAN11YUE17RIZHENGHAOSHIDI31TIAN,CHAOCHUYITIAN。VIPKEFUSHUOYICHAOCHUQUANETUIKUANQIXIAN,XUYAOKOUCHUMEIJIE160YUANDE12JIEKEFEIYONG(SHIJIZHISHANGLE11JIE,QIZHONGYOUYIJIEYUYUEKEYINWEILINSHIYOUSHIGAICHENGLEDANGTIANLINGYIGESHIJIANDUANSHANGDE,DANGSHIBANZHURENSHUOSHIMIANKOUNEIJIEKEMEISHANGDEKESHIDE,XIANZAIZHEIJIEYEYAOSUAN)。DAOZHIZAIDI31TIANSHENQINGTUIKUANDEYUANYINSHIYOUYUVIPKIDGONGZHONGHAODAMIKEJITUISONGDEHAIZIXUEXISHIPINXIANSHILECUOWUDEXUEXITIANSHUSUOZHI,TONGSHI “VIPKID”APP 17RIXIANSHIHAIZIDEXUEXIPEIBANTIANSHUWEI28TIAN,SHITAMENTISHIDECUOWUXINXIWUDAOLEXIAOFEIZHECAIDAOZHITUIKESHIJIANYANCHILEYITIAN。

DUICI,WANGJINGSHE-DIANZISHANGWUYANJIUZHONGXINFALVQUANYIBUFENXISHIYAOJIANFANGTIXING,KECHENGTUIKUANXUYAOGENJUXUEYUANSHANGKESHIZHANGDESHIJIQINGKUANGZHIDINGTUIKUANXIJIE,ERBUSHIKAIBANTIANSHU。DUIYUPEIXUNDUIXIANGWEIWANCHENGDEPEIXUNKECHENG,YOUGUANTUIFEISHIYIYANGEANSHUANGFANGHETONGYUEDINGYIJIXIANGGUANFALVGUIDINGBANLI。

任性“停课” 贷款还学费

JINNIANLAI,JIAOYUPEIXUNJIGOUDAOBI、POCHAN、PAOLUDEXIAOXIPINPINCHUXIAN,YUFUFEIWUFATUIDEWENTILINGDALIANGXIAOFEIZHEWEIQUANWUMEN。JURENSHIDAIJIAO、JUZHITANG、FENGKUANGGANGQIN、XINGKONGQINXING、“MIAOBIHANTANG”DENGJIAOYUPEIXUNJIGOUYISIFUZERENPAOLUSHIJIANHAILILIZAIMU,DALIANGXUEYUANYUJIAODEFEIYONGDALESHUIPIAO。

JUDIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAIJIANCEANLIXIANSHI,LIYOUJIAOYUTINGKEPAOLU,ZHISHIYUANGONGGONGZIBEITUOQIAN、XUEYUANWUFASHANGKE、FEIYONGWUFATUIHAI。YIWEIXIAOFEIZHEBIAOSHIYIZAILIYOUJIAOYUZHIFULE5WANDUOYUANDEXUEFEI,QIZHONGJIN4WANYUANSHIJINNIAN8YUEZAIQIDASITUIXIAOXIAERCIGOURUDE。HAIYOUDUOWEIJIAZHANGCHENG,ZAIJIGOULAOSHITUIJIANXIA,XUEFEIYIDAIKUANXINGSHIZHIFU。“QIYEGUANMENHOU,BUJINSHANGBULEKE,ERQIEHAIYAOZHIFUXINYONGKAFENQIHAIKUAN。”

DUICI,WANGJINGSHE-DIANZISHANGWUYANJIUZHONGXINFALVQUANYIBUFENXISHIYAOJIANFANGTIXING,XIAOFEIZHEJINLIANGXUANZEGUIMODA、FUWUHAO、KOUBEIHAODEZAIXIANJIAOYUPINGTAI。YICIXINGCHONGZHIJINEBUYAOTAIDUO,DUIYUYIXIEDASIXUANCHUANCHONGDEYUEDUOYOUHUIYUEDUODEGUANGGAOXUTIGAOJINTI,QIEMOYICIXINGCHONGZHITAIDUOJINE,JIANSHAOPINGTAIDAOBI、PAOLUDENGDAILAIDEZIJINSUNSHIFENGXIAN。

四大案例

  • 案例一
  • 案例二
  • 案例三
  • 案例四

“云集微店”涉嫌传销收958万元罚单

2017NIAN5YUE,HANGZHOUBINJIANGQUSHICHANGJIANDUGUANLIJUDUIZHEJIANGJISHANGWANGLUOKEJIYOUXIANGONGSIXIAFALEXINGZHENGCHUFAJUEDINGSHU,BINGZHICHUYUNJIWEIDIANZHAOMUDIANZHUDEGUOCHENGZHONGCUNZAI“RUMENFEI”、“LARENTOU”HE“TUANDUIJICHOU”DENGXINGWEI,WEIFANLE《JINZHICHUANXIAOTIAOLI》DIQITIAODEGUIDING,SHEXIANCHUANXIAOXINGWEI,XIADALE958WANDEXINGZHENGCHUFA。SUIHOUQIGONGZHONGPINGTAIDINGYUEHAOHEFUWUHAOBEIWEIXINPINGTAIYONGJIUFENGHAO。

“达人店”涉嫌传销收391万余元罚单

2018NIAN,ZHEJIANGGONGSHANGJUTONGBAOHANGZHOUDACHENWANGLUOKEJIYOUXIANGONGSILIYONG“DARENDIAN”WANGLUOGOUWUPINGTAI,TONGGUOYAOQINGZHUCEHUIYUANDEFANGSHIBUDUANFAZHANXINHUIYUAN,BINGTONGGUOJIYUYAOQINGRENYIDINGJIANGLIDETICHENGFANGSHILAICUSHIHUIYUANBUDUANDIFAZHANQITAHUIYUANJIARU,XINGCHENGSHANGXIAXIANGUANXI。TONGSHI,YIXIAXIANDEXIAOSHOUYEJIWEIYIJUJISUANHEJIFUSHANGXIANBAOCHOU,MOUQUFEIFALIYI,QIXINGWEIWEIFANLE《JINZHICHUANXIAOTIAOLI》DIQITIAODI(SAN)XIANGDEGUIDING,YUHANGQUSHICHANGJIANGUANJUYIJU《JINZHICHUANXIAOTIAOLI》DIERSHISITIAODEGUIDING,YIFAYUYICHACHU,MEISHOUWEIFASUODE2412928.73YUAN,FAKUAN1500000YUAN,HEJIFAMEI3912928.73YUAN。

“花生日记”涉嫌传销收社交电商最大笔罚单

2019NIAN3YUE14RI,GUANGZHOUSHIGONGSHANGXINGZHENGGUANLIJUJIUGUANGZHOUHUASHENGRIJIWANGLUOKEJIYOUXIANGONGSIDECHUANXIAO(ZHIXIAO)WEIFAXINGWEIZUOCHUCHUFAJUEDING,CHUFAHEMEISHOUWEIFASUODEGONGJI7456.58WANYUAN。ZHEISHIQIJINWEIZHIGUONEISHEJIAODIANSHANGZUIDAYIBIFADAN。JIEZHIZHI2018NIAN9YUE25RI,“HUASHENGRIJI”APPPINGTAIXINGCHENGLE31530GEYIYUNYINGSHANGWEITAJIANDEJINZITAJIEGOU,HUIYUANZONGSHUDA21534555REN,QIZHONGZUZHIJIEGOUDADAOSANJIJISANJIYISHANGCENGJIDEHUIYUANGONGYOU21496085REN,ZHANLEQUANBUHUIYUANRENSHUDE99.82%,CENGJIZUIDUODELIANTIAOYIJINGFAZHANZHI51CENG。HUIYUANBIANJIQUANGUOGESHENGSHI,SHOUQUYONGJINJINEDA456744401.69YUAN。

“云集品”因网络传销被端

2019年3月18日,深圳警方发布通报称对“云集品”特大网络传销犯罪团伙开展收网行动,抓获多名主要嫌疑人。该团伙以“共享经济”、“新销售”为幌子,成立深圳前海云集品电子商务有限公司,要求会员缴纳一定费用取得加入资格,通过设立多等级的会员制度组成层级,以发展人员数量作为计酬返利依据,引诱他人继续参与,骗取财物,严重扰乱经济社会秩序,涉嫌组织、领导传销活动犯罪。更多>>

十大猫腻

  • 猫腻一
  • 猫腻二
  • 猫腻三
  • 猫腻四
  • 猫腻五
  • 猫腻六
  • 猫腻七
  • 猫腻八
  • 猫腻九
  • 猫腻十

默认搭售

【问题简述】从2017年国庆开始,在线旅游平台(OTA)默认“捆绑”搭售问题就已经爆发。对此,网经社-电子商务研究中心(tttfamily.com)对包括携程、飞猪、途牛、去哪儿、同程旅游、驴妈妈旅游、艺龙等主流在线旅游平台(OTA)进行了横跨三年累计七次的评测调查,结果显示多家平台多次出现默认搭售违规行为。虽近年来的默认搭售情况有所好转,但实际消费中仍有不少消费者遇到在线旅游平台的默认搭售行为。例如南京消费者张女士在途牛旅游网为家人选购中秋节旅游产品时,就遇到了搭售保险的情况。

【典型案例】据电子商务消费纠纷调解平台用户投诉案例库显示,张女士在途牛旅游网官网神话娱乐任意点击一款产品,以“丽江双飞6日游15人小团”为例,其单价为3419元,在勾选完时间和2个成人之后,页面自动跳转到结算页面,结算中,多出了保险费250元。张女士很费解和愤怒,认为保险应是自愿购买,网站默认购买,对消费者来说显失公平。

【专家点评】网经社-电子商务研究中心法律权益部分析师姚建芳认为,“默认捆绑搭售”侵犯了消费者的知情权和自主选择权,在《消费者权益保护法》和2019年1月1日起实施的《电子商务法》中都对捆绑搭售有明确的规定。其中《电商法》明确规定,电子商务经营者搭售商品或者服务,应当以显著方式提请消费者注意,不得将搭售商品或者服务作为默认同意的选项。消费者遇到在线旅游平台的默认搭售行为,应果断拿起法律武器维权。

霸王条款

【问题简述】所谓霸王条款,是指一些经营者单方面制定的逃避法定义务、减免自身责任的不平等格式合同、通知、声明和店堂告示或者行业惯例等,限制消费者权利,严重侵害群众利益。而在线旅游平台的霸王条款主要表现为特价产品不予退款、过期不退等,这类“猫腻”在“五一”消费期间尤其突出,消费者在遇到霸王条款时会感到手足无措。

【典型案例】据电子商务消费纠纷调解平台用户投诉案例库显示,龙女士通过微信“旅划算”下单购买餐饮电子券。因朋友反映2人餐分量少,所以没有消费想退掉,但旅划算方面以页面标注“此产品为特价抢购产品,购买成功后不予退款,过期不用自动作废”为由不予退款。龙女士认为关于菜品少的问题,旅划算是知道的,后期又推出了168元的三人套餐。但是该电子券符合团购的基本特征,电商平台联合商家提供电子券,顾客去商家消费核销电子券之后,旅划算平台打款给商家,完成交易。在这个过程中如果顾客有效期内没去消费,电商平台和商家都没有损失,理应退款给顾客。

【专家点评】网经社-电子商务研究中心法律权益部分析师姚建芳提醒,《消费者权益保护法》第十六条明确规定,经营者向消费者提供商品或者服务,应当依照本法和其他有关法律、法规的规定履行义务。经营者和消费者有约定的,应当按照约定履行义务,但双方的约定不得违背法律、法规的规定。经营者向消费者提供商品或者服务,应当恪守社会公德,诚信经营,保障消费者的合法权益;不得设定不公平、不合理的交易条件,不得强制交易。
消费者通过在线旅游平台消费,遇到未消费不予退款的、过期不退的,可以向工商等监管部门举报维权。

大数据“杀熟”

【问题简述】大数据杀熟逐渐成为在线旅游和网约车中的一个普遍现象,而消费者在遇到大数据杀熟时,往往面临维权举证难。据电子商务消费纠纷调解平台不完全统计发现,包括滴滴出行、携程、飞猪、美团点评、去哪儿等多家平台均被曝疑似存在“杀熟”情况,涵盖在线差旅、在线票务、交通出行等多个领域,其中在线差旅平台较为突出。

【典型案例】据电子商务消费纠纷调解平台用户投诉案例库显示,有消费者就遇到了飞猪平台的“大数据杀熟”,老客户订房竟比新客户贵14元。王女士称和朋友同一天在飞猪上订了某一酒店的高级大床房。我是老用户朋友是新用户,本以为老用户还可以打个折,结果付款发现老用户的房费229元1间,而新用户的房费220元1间,另享受5元买立减优惠,实际215元1间。王女士疑惑同一房间新老用户标价不同,优惠也不同,老用户价格高且不享受优惠。

【专家点评】网经社-电子商务研究中心特约研究员、北京盈科(杭州)律师实务方超强认为,商家利用大数据给不同客户制定不同销售和服务价格,实际上是一种“价格歧视”,指商品或服务的提供者提供相同等级、相同质量的商品或服务时,使同等交易条件的接受者在价格上处于不平等地位。
而网经社-电子商务研究中心法律权益部分析师姚建芳认为,大数据杀熟的行为涉及面比较广,需要很多政府部门参与监管,在呼吁政府监管的同时,不能忽视用户个人行为的校正和安全意识的提高。消费者一般具有较为薄弱的信息安全意识,在消费的时会不经意的随意授权、忽视使用条例等从而使自己陷入自觉透露隐私、主动让渡利益的境地。

退改签难

【问题简述】在“五一”期间,部分消费者通过携程、去哪儿等在线旅游平台购买机票,但不少消费者遇到了退改签难的问题。实际上,在2018年4月1日,民航局就开展“2018年民航服务质量体系建设”专项行动,明确把“规范客票销售和退改签,提升票务服务水平”作为9项重点工作之一。但是在新规实行后,消费者在下单购买机票仍然会遇到平台以特价为由拒绝退款、退改签遭拒等。

【典型案例】据电子商务消费纠纷调解平台用户投诉案例库显示,宋女士在“马蜂窝”消费遇到了上述情况。她表示购买2018年12月21-25日上海往返东京的机票,由于行程变更已经提前三个月提出想要改期或者退票,且愿意支付一定的差价或者合理的退票费,均被告知不能退不能改。

【专家点评】网经社-电子商务研究中心法律权益部分析师姚建芳认为,在线旅游平台单方规定一经售出不能退改签涉嫌强制消费,实际上是一种霸王条款。而消费者在下单时最好仔细阅读“预订须知”,在全面掌握违规情况和免责条款后,再下单预订,以免事后发生纠纷。

收取高额手续费

【问题简述】“五一”期间,不少消费者通过在线旅游平台预定机票、酒店后,遇到突发情况行程有变,需要退票。而当联系平台后,却被告知退票需要收取高额手续费,部分手续费竟是票价的一半价格以上。

【典型案例】据电子商务消费纠纷调解平台用户投诉案例库显示,仇女士在“世界邦旅行”平台购买了梦幻极光穹顶玻璃屋9日深度优选旅行,因原定计划有变以及平台频繁更换负责人,签证手续有延误,需要在原有日期上延期,于是要求换改日期或退款,但是其公司拒不退款。之前告知是全额退款,只有两晚指定酒店退不了,要扣掉9万多元,相当于订单总金额的90%。
无独有偶,宾女士在“马蜂窝”购买新西伯利亚航空公司的从北京飞往圣彼得堡的机票,后因故要求退款。在此之前,曾咨询过新西伯利亚航空公司的客服,并确定退票费30欧元,折合人民币不到250欧元。但马蜂窝却坚持退票费需要850元人民币。在马蜂窝的官方APP上,宣称退票费只看航司,于是联系马蜂窝的客服被告知以航司为准。

【专家点评】网经社-电子商务研究中心特约研究员、河北省社科院法学研究所助理研究员刘勇认为,退票费实质是违约金。但过高的退票费,违背了公平交易的原则,实际损害了消费者的合法权益。而针对机票的退票费问题,民航总局应抓紧制定相关规范性文件,对航空公司、互联网机票销售平台收取退票费划定一条红线,避免高额退票费成为航空公司、互联网机票销售平台牟取暴利的途径。

虚假宣传(图片与实际不符)

【问题简述】五一”期间,不少消费者通过在线旅游平台下单订酒店,而在到达目的地后,却大失所望,自己所入住的房间与所定的不符合。除此之外,还有消费者表示下单成功中途却被告知房间已满订单被取消,从而陷入“两难境地”。

【典型案例】据电子商务消费纠纷调解平台用户投诉案例库显示,胡女士在“同程艺龙”平台预定名古屋荣多米豪华酒店的皇后大床房,入住当天酒店告知预定的并非是皇后大床房,只能调剂为最普通的大床房。因无法接受并联系同程艺龙客服,客服表示他们预定错误,但是因为酒店无房,所以无法修改,因胡女士旅行时携带婴儿,并且在国外,所以没有进行后续沟通。回国后联系相关法务得知此行为为欺诈。
此外,姜女士也表示自己在“周末酒店”公众号购买入住的富春山居度假,金额为1998元。在购买前特地打电话给周末酒店客服,确定当日房间有才下单,后周末酒店却通知订单取消。由于购买成功,已经安排了相应时间段,却因为订单取消计划被打乱。姜女士表示,购买当天咨询客服是有房的,房间显示也重组,周末酒店只是没有和商家签署最后一天的销售协议,而且页面也没有显示预定那天不能使用,显然是虚假促销。

【专家点评】对此,网经社-电子商务研究中心法律权益部分析师姚建芳提醒,《电商法》第十七条明确规定,电子商务经营者应当全面、真实、准确、及时地披露商品或者服务信息,保障消费者的知情权和选择权。电子商务经营者不得以虚构交易、编造用户评价等方式进行虚假或者引人误解的商业宣传,欺骗、误导消费者。
消费者在购买在线旅游产品对于一些超低价旅游线路,最好仔细鉴别具体的服务项目以及额外要求。对于商家货不对板,虚假宣传的现象一定要举报维权,保护自己的正当消费权益。

低价陷阱

【问题简述】“五一”期间一些低价线路推出,但是许多低价团内含机关。不少消费者就曾遇到对家旅游途中观赏时间紧、住宿差、景点差、花费高等问题。一些看似有存在许多优惠的套餐,实则在旅游的过程中,服务也会大打折扣。

【典型案例】据电子商务消费纠纷调解平台用户投诉案例库一则非五一期间的投诉案例显示,低价陷阱在旅游旺季尤其突出外,日常旅游消费者也屡见不鲜。李女士于2018年6月28日在“马蜂窝”平台全款购买8月18日北京/天津直飞冲绳2-30天往返含税机票3张,两个大人一个孩子,咨询客服孩子的票价是否与成人一样,告知不能特价购买只能原价购买,不然就退单。
后来平台以没票为由并关闭交易。该商家用低价格诱导消费者,坐地起价,没有征得同意擅自关闭交易。导致取消了原定日期的酒店,并且花费了高额的机票费(11950元人民币),造成了经济损失和心理伤害。到马蜂窝平台投诉后,该商家修改了网站,重新调整了价格,把我选购日期的票直接下架了。网站负责人说可以补偿,但是在没有最后协商结果之前,马蜂窝又擅自决定只补偿购物感受不佳的200元,目前为止也没有兑现。

【专家点评】网经社-电子商务研究中心法律权益部助理分析师蒙慧欣认为,平台为了引流,促进消费,平台会开展各类促销活动,尤其会出现“超级低价”的情况,一种可能是吸引消费者提高商品购买量,二是平台商家因系统漏洞价格设置出现问题导致标出“超级低价”,但一般出现第二种情况下,商家基本上会自负亏损履行购买合同。此外,建议消费者网购前一定要了解清楚促销活动的细则,并注意留存促销活动的截图和商家作出承诺的截图等资料,避免权益受损。

发票难开具

【问题简述】今年1月1日《电商法》实施,其中第十四条规定电子商务经营者销售商品或者提供服务应当依法出具纸质发票或者电子发票等购货凭证或者服务单据。电子发票与纸质发票具有同等法律效力。但是在“五一”期间,不少消费者遇到向商家要求开具发票却遭拒绝甚至收取额外费用。

【典型案例】据电子商务消费纠纷调解平台用户投诉案例库显示,刘女士在“小猪短租”平台上预定了四晚的民宿,费用1688元。订单完成后,要求小猪短租平台开具增值税发票,却被告知需支付100元才开具发票。刘女士认为这属于偷税漏税么,而且在平台上并未提前注明开具发票必须用户补交税点,同时住宿费用是直接转到他们的平台上,并未直接给房屋出租方。

【专家点评】网经社-电子商务研究中心法律权益部分析师姚建芳提醒消费者,在网络下单的时候,一般会有电子发票和纸质发票,而增值税发票是需要联系商家给开票的。根据法律规定,在购买商品后,消费者有权向商家索要发票,商家也有义务出具发票。不符合规定的发票和收据,不得替代正式发票使用,不得作为财务报销凭证,任何单位和个人有权拒收。

旅游意外赔偿难

【问题简述】五一”假日期间,出行“安全”应放第一位。在旅行的过程中,出行、饮食、住宿都可能会存在或多少的安全隐患,就有游客遇到了遇到了旅游意外赔偿难的问题。

【典型案例】北京朝阳区人民法院公布有关安徽省男子黄同生与北京途牛国际旅行社有限公司旅游合同纠纷一审民事判决书。判决书显示,黄同生在跟随途牛旅游团队旅游在张家界凤凰古城游玩时,掉入4米深坑摔成重伤。黄同生认为作为旅游经营者未尽到安全保障义务,造成旅游者人身损害、财产损失,其行为已经构成违约,依法应当对原告的经济损失承担赔偿责任。法院经审理认为,被告途牛旅游承担80%的责任,原告黄秋生自行承担20%的责任。

【专家点评】网经社-电子商务研究中心法律权益部分析师姚建芳提醒,消费者通过在线旅游平台购买旅游产品,最好同时购买一份旅游保险。根据《消费者权益保障法》、《侵权责任法》、最高人民法院相关司法解释等规定,游客在旅行过程中发生意外伤害,旅游经营者、旅游辅助服务者未尽到安全保障义务的,旅游者可以请求旅游经营者、旅游辅助服务者承担责任。

旅行途中遇到强制消费

【问题简述】旅游中的另一个猫腻现象就是强制消费。部分消费者通过在线旅游平台下单后,在旅行途中却被强制要求多消费,选择发布一些额外需要自费的项目,强制旅游者消费。

【典型案例】据媒体报道,姜女士4月中旬通过“途牛旅游”App预订的越南芽庄游成行。旅行过程中,全团被当地中文导游公然威胁:不购物就“不会放过你”。导游强制要求每位旅客购买翡翠、砗磲和乳胶垫。合同中说好“购物自愿”,实际被迫消费数千至数万元不等;全程还被收走护照,强制每人支付10万越南盾的小费。“没有护照,又被威胁,一家老小惊恐万分,当时已经托人准备联系大使馆了。

【专家点评】网经社-电子商务研究中心法律权益部分析师姚建芳提醒,旅游中的强制消费在一些低价旅游团较为常见,消费者在购买此类旅游产品时,需提前咨询具体的旅游服务以及是否有额外强制消费。根据《旅游法》的规定,旅游者有权自主选择旅游产品和服务,有权拒绝旅游经营者的强制交易行为。旅游经营者发生强制交易、另行安排另行付费旅游项目的情形的,旅游者有权在旅游行程结束后三十日内要求旅行社为其办理退货并先行垫付退货货款,或者退还另行付费旅游项目的费用。
消费者通过在线旅游平台购买旅游产品,实际消费中遇到要求强制消费的,可以直接拒绝,并向当地旅游局或其他监管部门举报。

五大乱象

  • 乱象一
  • 乱象二
  • 乱象三
  • 乱象四
  • 乱象五

头部平台数据频频被指造假

YOUMEITIBAODAO,WEILEZUODACHENGJIAOE,YIXIEERSHOUCHEDIANSHANGPINGTAIEYISHUADAN、SHUJUZAOJIA。CIQIAN,YOUZICHENGTIANTIANPAICHEZONGBUGAOGUANDERENSHIZIPU,ZHIZHIGONGSICUNZAILIYONGGUANLIANGONGSISHUADAN、DANTAICHEZHONGFUJIAOYIWEIZAOCHENGJIAOLIANGDENGWENTI,YI“ZUOJU”QIPIANYIXIANGTOUZIREN。

ERZUOWEITONGXINGDEYOUXINERSHOUCHEYEZHIZEGUAZIERSHOUCHEJIAOYISHUJUZAOJIA、POHUAIXINGYEJINGZHENGZHIXU。1YUE30RI,YOUXINERSHOUCHEZAIGUANWEIFABU《GUANYUFANDUIGUAZIERSHOUCHEJIAOYISHUJUZAOJIA、POHUAIXINGYEJINGZHENGZHIXUDESHENGMING》CHENG,GUAZIERSHOUCHEFUWUFEI“MINGSHOUANFAN”,XUZENGSHOURU, “MINGSHOUANFAN”CHELIANGZHANBAOMAICHEBILIYUGUCHAOGUO30%。YOUXINERSHOUCHESHENGMINGZHONGTIGONGANLIXIANSHI,XIAOFEIZHEZAIGUAZIERSHOUCHEGOUMAIBIAOJIA5WANYUANDEJIAOCHE,HETONGJIAQUEWEI5.45WANYUAN,DUOSHOUDE 4500YUANYOUXIAOSHOURENYUANSIXIAFANHAI。

虚假宣传

JINNIANLAI,ERSHOUCHEDIANSHANGXINGYEJINGZHENGJILIE,ERXINAOSHIDEGUANGGAOYIJIABIYIJIADADEXIANG。QIZHONGYIGUAZIERSHOUCHEDE“MEIYOUZHONGJIANSHANGZHUANCHAJIA,MAIJIADUOMAIQIAN,MAIJIASHAOHUAQIAN”、“CHUANGBANYINIAN,CHENGJIAOLIANGJIUYIYAOYAOLINGXIAN”ZUIWEIDIANXING。

2017NIANYEWUMOSHIJIEJINDERENRENCHEYI“BUZHENGDANGJINGZHENG”WEIYOU,JIANGGUAZIERSHOUCHEGAOSHANGFATING,ZHIKONGQILIYONGMINGXINGDAIYANRENDEYINGXIANGLIHEHAOZHAOLI,JINXINGXUJIAXUANCHUAN,ZAIGUANGGAOZHONGSHIYONG“YAOYAOLINGXIAN”、“QUANGUOLINGXIAN”DENGNEIRONGWUDAOERSHOUCHEMAIJIAHEMAIJIA。TONGSHI,XIAOFEIZHEFUXIANSHENGYEQISUGUAZIERSHOUCHEJIQIDAIYANRENSUNHONGLEITONGGUOXUJIAGUANGGAOXUANCHUANQINHAIXIAOFEIZHEQUANYI。BEIJINGSHIGONGSHANGJUHAIDIANFENJUCAIDINGGUAZIERSHOUCHEZAIQISHIPINGUANGGAOZHONGSHIYONGDE“CHUANGBANYINIAN,CHENGJIAOLIANGJIUYIYAOYAOLINGXIAN”DEXUANCHUANYU,XIXUJIAGUANGGAO,FAKUAN1250WANYUAN。

DUICI,WANGJINGSHE-DIANZISHANGWUYANJIUZHONGXINTEYUEYANJIUYUAN、SHANGHAIHANSHENGLVSHISHIWUSUOGAOJIHEHUORENLIMINLVSHIZHIYAN,ERSHOUCHEXUJIAXUANCHUANWENTIYOULAIYIJIU,ZAOZAI2017NIANZHONGGUOXIAOFEIZHEXIEHUIJIUZAIQIFABUDE《QICHEHULIANWANGGUANGGAOZHENSHIXINGZHUANTIWEIQUANBAOGAO》ZHONGZHICHU,ZAIQICHETOUSUANJIANZHONG,LIYONGHULIANWANGJINXINGXUJIAXUANCHUANDEZHUYAOWENTIBAOKUOSHIJIPEIZHIHEXINGNENGYUWANGLUOXUANCHUANBUFU、XUANCHUANCUXIAOFANGSHIYUSHIJIBUFU、LIYONGWEIXINDENGFANGSHIBANGZHUXUANCHUANHOUSHANGJIABUDUIXIANCHENGNUO、ERSHOUCHEYIXINGSHILICHENGHUOGUOHUDENGXINXIYUWANGLUOXUANCHUANBUFUDENG。

LIMINBIAOSHI,WOGUO《GUANGGAOFA》GUIDING,GUANGGAOZHUYINGDANGDUIGUANGGAONEIRONGDEZHENSHIXINGFUZE,GUANGGAOYIXUJIAHUOZHEYINRENWUJIEDENEIRONGQIPIAN、WUDAOXIAOFEIZHEDEGOUCHENGXUJIAGUANGGAO。YIGUAZIERSHOUCHE“MEIYOUZHONGJIANSHANGZHUANCHAJIA”DEGUANGGAOXUANCHUANWEILI,ZAISHIJICAOZUOZHONG,GAIPINGTAIYAOQIUZAIPINGTAIGOUCHEDEMAIJIAXUXIANGPINGTAIJIAONACHEKUAN4%JIYISHANGDEFUWUFEI,ZHEIYUQIGUANGGAOXUANCHUANBINGBUXIANGFU。RUGUOCIGUANGGAOSHIYOUGUAZIERSHOUCHEZIXINGHUOZHEWEITUOTARENSHEJI、ZHIZUO、FABUDE,QIEQIGUANGGAOXUANCHUANNEIRONGDADAOLEYINRENWUJIEDECHENGDU,FUHE《GUANGGAOFA》DIERSHIBATIAODIERKUAN“YUFUWUYOUGUANDEYUNNUODENGXINXIYUSHIJIQINGKUANGBUFUDE”QINGXING,ZEGAIXUANCHUANGOUCHENGXUJIAGUANGGAO,KENENGYOUSHICHANGJIANDUGUANLIBUMENSHIQINGJIEQINGZHONGZELINGTINGZHIFABUGUANGGAO、CHUGUANGGAOFEIYONGSANBEIYISHANGWUBEIYIXIADEFAKUAN、DIAOXIAOYINGYEZHIZHAO。

CIWAI,FANGCHAOQIANGLVSHIRENWEI,YINWEIERSHOUCHEDIANSHANG“JUJIANFANG”DEXINGZHI,JUEDINGLEQIBUHUICHENGDANXIAOSHOUZHEZEREN。SUOYI,RUYOUERSHOUCHEXINXIBUZHENSHIHUOZAOJIADEQINGKUANG,NEIMEZAIWEIQUANQIAN,SHOUXIANYAOMINGQUESHISHEIDEZEREN,ZAILAIQUEDINGXUYAOCHENGDANSHENMEYANGDEZEREN。RUGUOMAIJIASHIXINXIZAOJIAHUOZHEBURUSHIJIAODAIZHENSHICHEKUANGDEZHUYAOZERENFANG,NEIMEKEYITONGGUOERSHOUCHEMAIMAIHETONG,ZHUIJIUMAIFANGDEWEIYUEZEREN;RUGUOZAOJIAXINXIDADAOZUYIYINGXIANGMAIJIASHIFOUGOUCHEDEJUEDINGDE,LIRU“SHIGUCHE”、“PAOSHUICHE”、“GONGLISHUZAOJIA”DENG,MAIJIAYEKEYIZHUZHANGYIFACHEXIAOHETONG,BINGZHUIJIUMAIJIAWEIYUEZEREN。

DANSHI,XIANSHIZHONGERSHOUCHEPINGTAIWANGWANGDUIYUSUOSHOUCHELIANGYOUGUOZHUANYEDEJIANCEPINGJIA,XIAOFEIZHEYEWANGWANGSHIJIYUZHEIXIEPINGCEDEXINLAI,CAIJUEDINGSHIFOUGOUCHE、YISHENMEJIACHENGJIAO。YINCI,WULUNERSHOUCHEPINGTAIZHUGUANSHANGSHIFOUCUNZAIGUOCUO,RUGUOQIJIANCHADE,SHENZHIYUSHIDANBAOCHENGNUODEXINXIYUCHELIANGZHENSHIQINGKUANGBUYIZHIDE,NEIMEQIYINGDANGCHENGDANLIANGGEZEREN,YISHITUIHAIFUWUFEI,ERSHIJIUMAIJIADESUNSHICHENGDANYIDINGDEPEICHANGZEREN,FANGCHAOQIANGBUCHONGDAO。

承诺服务难兑现

ERSHOUCHEDIANSHANGDELUANXIANGZHIYIJIUSHIPINGTAICHENGNUODEFUWUNANDUIXIAN,QIZHONGBAOKUOMAICHERONGYITUICHENAN、CHELIANGJIANCEBUGUOGUAN、BAOYANGFUWUBUWANSHANDENG。

JU“DIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAI”JIUJIEDAOMAXIANSHENGDUI“YOUXINERSHOUCHE”GUANYUCHENGNUOFUWUBUDUIXIANDETOUSU。MAXIANSHENGYU2019NIAN3YUE7RIZAI“YOUXINERSHOUCHE”DINGGOUYITAIKAIDILAKEJIAOCHE,YOUCHENGDOUFAWANGQIQIHAER,QIJIANZHIQIANSHULEYIFENSUOWEIZHIQINGQUERENSHU,BINGYIZHUANZHANGFANGSHIZHIFULEGOUCHEKUAN10%DEDINGJIN32500YUAN。3YUE19RI,CHELIANGDAODAQIQIHAER,ANZHAOZHIQIANYUEDINGYAOQIUDIERTIANDUICHELIANGJINXINGJIANCE,DANZAODAOQISHIGONGZUORENYUANJUJUE,BINGGAOZHIRUGUOBUXIANGYAOKEYITUICHE。CHAKANGUOHOUJUEDINGTUICHE,GONGZUORENYUANQUESHUOBUNENGTUILE。MENDIANHAITIEZHE“3TIANWULIYOUTUICHE”DEZIYANG,MEIYOUXIEYIZHIJIAOLEDINGJINHAIMEIFUQUANKUAN,WEISHENMEBUNENGTUI?HOUGONGZUORENYUANGAOZHIKEYITUI,DANWOXUYAOCHENGDANQUANCHEKUANBAIFENZHISHIDEWEIYUEJIN32500YUAN。

CIWAI,QINNVSHIYETOUSURENRENCHEBAOZHENGJINBUTUI。2019NIAN1YUEZHONGXUNTONGGUO“RENRENCHE”ERSHOUCHEMAILE1TAIXIAOQICHE,CHENGJIAOQIANJIAOLE1000YUANBAOZHENGJIN,RENRENCHECHENGNUOQICHEGUOHUHOU20GEGONGZUORIHOUTUIHAIBAOZHENGJIN。QICHEYU2019NIAN1YUE25RIYIGUOHUCHENGGONG,DANZHIJINMEISHOUDAOTUIHUILAIDEBAOZHENGJIN。QIJIANCENGDUOCIZHIDIANRENRENCHEKEFU,DANKEFUZONGSHUOYIZAIZOUCAIWULIUCHENG,DANMEIYOUJUTITUIHAISHIJIAN,MEICIDOUSHIYITUOZAITUO。

“套路贷”频发

ERSHOUCHEPINGTAISHANGDE“TAOLUDAI”WENTICHENGWEIMEITIHEGONGZHONGGUANZHUDEJIAODIAN,YOUMEITIBAODAOXIAOFEIZHEZAIMOUXIANXIAERSHOUCHEXINGGOUCHESHI,JINGXIAOSHOUTUIJIANSHIYONGLE“YOUXINERSHOUCHE”DEDAIKUANFUWU。DUIFANGBIAOSHI,RUGUOSHIYONGYOUXINDEERSHOUCHEJINRONGFUWU,XIAOFEIZHEZHIXUYAOFU30%ZUOYOUDESHOUFUJIUKEYITICHE,SHENGXIADECHEKUANFENSANNIANHAIWAN。QIEZAIKAIMANYINIANDESHIHOUJIKETIQIANHAIKUAN,MIANSHOUHOULIANGNIANLIXI。DANSHIJISHANG,ZAIZHENGSHIQIANYUESHI,YOUXINERSHOUCHEDEYEWUYUANQUERANGXIAOFEIZHEQIANLEYIXILIEGAILEGONGZHANGDANWEITIANXIEDEKONGBAIHETONG。DENGHETONGQIANYUEWANBIHOU,YEWUYUANCAIGAOZHIZUIHOUDEDAIKUANFANGANHEYUEGONGQINGKUANG,ZHESUANXIALAIBIZUICHUERSHOUCHEXINGSUOCHENGNUODEJIAGEYAOGAOCHUJINWUWANYUAN,JINBIXINCHEBIANYILEBUDAOLIANGWANYUANDESHUIPING。

KOUTOUCHENGNUOYIDINGJINE,CAIYONGKONGBAIXINXIDAIKUANHEYUEQIANYUE,BINGJICHUHEZHIQIANCHENGNUOJIAGEBUYIZHIDEZONGDAIKUANJINE,SHIDABUFENXIAOFEIZHEYUDAOGOUCHE“TAOLUDAI”DEGUDINGMOSHI。

SUNXIANSHENGXIANG“DIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAI”FALAIQIUZHU,CHENGZAI“YOUXINERSHOUCHE”DINGGOUYITAIAODIJIAOCHE,PINGTAISHUOKEYISHOUFUYICHENGGOUCHE,DANGSHIKEFURENYUANSHUOZHICHI30TIANBAOTUI,3TIANWULIYOUTUICHE,QUANCHENGMEITIGUODAIKUANLIXILILVDESHIQING,QIEWEISHUOMINGSHOUFEIBIAOZHUN。

HOUJIAOLESHOUFUCHEDOUMEIDAOJIUCHUDAIKUANHAIKUANJIHUA,LIXIHESHOUXUFEIYOUXIEGAO,JINGGUOHEJIARENSHANGLIANGJUEDINGTUICHE,YOUXINDEGONGZUORENYUANSHUOKEYITUI,DANSHISHOUQUDEFUWUFEIMEIBANFATUI,ZHITONGYITUICHELIANGSHOUFUKUAN17610YUAN ,SHOUQUDE1500WEIZHANGYAJIN(DIERNIANTUIJININ)+1800GPS +120GONGHUGUANLIFEI+CHELIANGANQUANBAOZHANGFEI(15.5*0.004*4=2480 XIANGDANGYUCHEZISINIANDEDAOQIANGXIAN)2480+600DIYAFUWUFEIBUTUIHAI,YIGONGSHI6500YUAN。

汽车质量问题频发

HENDUOXIAOFEIZHEDUIERSHOUCHEDIANSHANGMAICHEHAISHIXINYOUYILV,QICHEZHILIANGBUGUOGUANSHIXIAOFEIZHEDANXINDEZHUYAOWENTI。ERSHOUCHESHICHANGDESHUITAISHEN,PAOSHUICHE、SHIGUCHE、XINGSHIGONGLISHUZAOJIA,CHELIANGJINGGUOXIULIZHUANGXIUHOUYIKANBUCHUYUANLAIDEMOYANG,JIBIANSHILAOSIJIYEHENNANPANDUANCHEZHILIANGDEHAOHUAI,YINCIHENRONGYIMENGHUNGUOGUAN,ZHIYOUZHENDESHANGLULECAINENGFAXIANCHELIANGDEGEZHONGWENTI。

“DIANZISHANGWUXIAOFEIJIUFENDIAOJIEPINGTAI”JIEDAODEZHANGXIANSHENGDETOUSUXIANSHI,ZHANGXIANSHENGZAI“YOUXINERSHOUCHE”GOUMAIYILIANGZHONGTAI5008YUAN,JIAOCHEDANGTIANGONGZUORENYUANGAOZHIXINJICHEHUANDEJIYOU。WOBIAOSHIBANXINBANYI,QUWEIXIUCHANGHUANDEXINJIYOU。ZAIFANGLAOJIYOUDESHIHOU,ZHEIGEXIAOCHEJINGRANFANGCHULAI7SHENGDEJIYOU,DONGCHEDERENYINGGAIDOUZHIDAO,JIYOUZUIDUOYEJIU4SHENGZUOYOU。GANGGOUCHE2TIAN,JIUCHUXIANFADONGJIGUZHANG(FADONGJIGUZHANGLIANGDENG)、ABSGUZHANG、ZUOHOUZHUANXIANGDENGBULIANG、BOLISHUIBUPENSHUIDENGGELEIWENTI。

ZHENDUIERSHOUCHEDIANSHANGCUNDEDEZHONGZHONGWENTI,WANGJINGSHE-DIANZIHUOSHINEIGUAIWUYANJIUZHONGXINTEYUEYANJIUYUAN、SHANGHAIHANSHENGLVSHISHIWUSUOGAOJIHEHUORENLIMINLVSHITIXINGGUANGDAXIAOFEIZHE,HULIANWANGQICHEPINGTAIYIXIANSHANGJIAOYICHANGJINGWEIZHU,QUESHAOXIANXIAFUWUTIYAN。YINCI,XIAOFEIZHEZAIXUANZECIZHONGGOUCHEFANGSHISHI,YAOZHUYIPINGTAIDUIFUWUFEI、GPSFEIDENGFEIYONGDESHOUQU。XIAOFEIZHEXUYAOHENGLIANGZISHENXIAOFEIXIGUAN,XUANZEYUZISHENQINGKUANGXIANGPIPEIDEGOUCHEMOSHI,JINLIANGXUANZETIGONGXIANXIAGOUCHETIYANHEFUWUDEPINGTAI。CIWAI,ZAIYUPINGTAIDACHENGXIEYISHI,ZHUYIYUZISHENQUANLIYIWUYOUGUANDEHETONGTIAOKUAN,DUIYUBULIJIEDEZHUANYECIHUIHUOYOUYIHUODEHETONGTIAOKUANYAOQIUDUIJIERENYUANYUYISHIMING,JIANGDIGOUCHEFENGXIAN。

四大根源

  • 根源一
  • 根源二
  • 根源三
  • 根源四

烧钱驱动,行业同质化竞争严重

DUICI,WANGJINGSHE-DIANZISHANGWUYANJIUZHONGJINXINGFALVQUANYIBUZHULIFENXISHIMENGHUIXINRENWEI,JINNIANLAIERSHOUCHEDIANSHANGPINGTAIZAIGUANGGAOXUANCHUANDETOUFANGKEWEISHI“XIAXUEBEN”,DANYINCIYINFADETONGXINGZHIJIANDE“DUIZHI”、“TIANJIAFAKUAN”DENGWENTI。ERSHOUCHEXINGYEZHUYAOKAOZIBENLAIQUDONG,XINGYEBUDUANSHAOQIANQIEMEIYOUXINGCHENGLIANGHAODEXINGYEFAZHANMOSHI,EXINGJINGZHENGDEHOUGUOSHIWUFAXINGCHENGYONGHUNIANXING,XINGYEZHIJIANTONGZHIHUAYANZHONG,MEIYOUDEDAOGENGHAODECHUANGXIN,YICHENGBUBIANDEHOUGUOJIUSHIXINGYEFAZHANTINGZHIBUQIAN,XINGYEZHONGGEZHONGSHENKENG、TAOLUWENTIYERANGXIAOFEIZHEQUEFADUIXINGYEDERENTONG。

ERWANGJINGSHE-DIANZISHANGWUYANJIUZHONGXINTEYUEYANJIUYUAN、BEIJINGYIDA(SHANGHAI)LVSHISHIWUSUODONGYIZHILVSHIBIAOSHI,ERSHOUCHEDIANSHANGDEZHUYAOSHOURULAIYUANBAOKUOJIAOYIYONGJIN、QICHEHOUSHICHANGFUWUYIJIQICHEJINRONG,ZUOWEICENGJINGBAOLISHICHANGDEERSHOUCHELAISHUO,JIYUXINXIBUDUICHENGHUOQUDELIRUNSHIYUANYUANBUGOUDE,XIANZAIDEZHUYAOYINGLIDIANZAIYUQICHEJINRONG。

2017NIAN10YUE,GUAZI、YOUXIN、RENRENCHEXIANGJIFALIXINCHEYEWU,BINGZHUJIANBACHANYELIANTUOZHANDAOJINRONGLINGYU。LIRUZHUDA“YICHENGSHOUFU”、“XIANZUHOUMAI”DEDANGECHEYEWEIXIAOFEIZHETIGONGXINYONGGOUCHEJINRONGFANGAN。ERSHOUCHEPINGTAIZHIJIANDEJINGZHENGYINGSHECHUXINGYEZHENGZAIJIAJINXIPAI,DAJIADOUZAIZHENGQUCHENGWEILINGYUDETOUBU,CHULEKEYIHUOQUGENGDUOKEYUANLIULIANG,ZUIZHONGMUDEQISHISHIXIYINGENGDUORONGZI,YINADAOXIAJIEDUANDEMENPIAO。

平台不是二手车产权人 “退一赔三”适用难

CIWAI,WANGJINGSHE-DIANZISHANGWUYANJIUZHONGXINTEYUEYANJIUYUAN、BEIJINGYINGKE(HANGZHOU)LVSHISHIWUSUOFANGCHAOQIANGRENWEI,MUQIANSHIMIANSHANGDEERSHOUCHEDIANSHANGPINGTAI,QIMOSHIJIBENRUXIA:YIFANGMIANYILEISI“NENGMAICHUHAOJIAQIAN”、“NENGKUAISUNADAOQIAN”DENGXUETOU,XIYINCHEZHUDAOZIJIPINGTAISHANGMAICHE;LINGYIFANGMIAN,YOUYI“ZHUANYEJIANCE、CHENGXINKEKAO”、TIGONGJINRONGGONGJU“YICHENGSHOUFU”DENGXUETOU,XIYINXIAOFEIZHEDAOPINGTAISHANGMAICHE。ZHEIGEZHONGHUANJIE,ERSHOUCHEDIANSHANGPINGTAIZISHIZHIZHONGDOUBUCENGSHIERSHOUCHEDECHANQUANREN,SHOUQUDEYESHIFUWUFEI。

YINCI,FANGCHAOQIANGRENWEI,DABUFENERSHOUCHEDIANSHANGPINGTAIQIHEXINDEYEWUMOSHIXINGZHIHAISHI“JUJIANZHONGJIE”XINGZHI。HUANYANZHI,DADUOSHUERSHOUCHEDIANSHANGPINGTAIZISHENBINGFEISHIXIAOSHOUZHE。YINCI,《XIAOFEIZHEQUANYIBAOHUFA》YOUGUANXIAOFEIQIZHA,“TUIYIPEISAN”DEZERENDUIERSHOUDIANSHANGPINGTAIBINGBUSHIYONG。

行业发展缺乏统一标准

DONGYIZHIRENWEI,CONGKAISHIDAOXIANZAIERSHOUCHEXINGYEMIANLINDEYIDAWENTISHIQUEFABIAOZHUN。XINGYEYISHI,BIAOZHUNDEQUESHAOSHIKEYILIJIEBINGQIENENGGOUWEINEIBUGONGSITIGONGJIYUDE,DANZAIZHUJIANXINGCHENGGUIMO,CUNZAIDUOJIAJINGZHENGDEQINGKUANGZHIHOU,RUGUOXIWANGXINGYEJIANKANGFAZHAN,XUYAOCHANSHENGYIGEBIAOZHUN,KEYISHIXIEHUIQIANTOU,YEKEYISHIGONGSIZIJICHUTAI,“YISHENZUOZE”LAITUIDONGSHICHANGFAZHAN,DANZHEIGEZUOFADENANDU、JUEXINYIJICHENGBENYESHIBUYANERYUDE,DUIYUGUANLIRENYUANYIJIZIJINDEXUQIUWANGWANGPAOZAILEQIYEHEGUIDEQIANMIAN,XIANZAIYIJINGDAOLEHEGUIQIANZHIDEJIEDUAN。

MENGHUIXINTONGYANGRENWEIERSHOUCHEDIANSHANGSHICHANGBIJIAODADEWENTIJIUSHIQUEFAXINGYEBIAOZHUN,QIZHONGBAOKUOCHELIANGDINGJIA、CHEKUANGLAIYUAN、CHELIANGZHILIANGDENGDUOGEFANGMIAN。ERSHOUCHESHICHANGSHIYIHEGUIZUOWEIJICHU,XINYONGZUOWEIDANBAO,DANJIYUWOGUOERSHOUCHEXINGYEFAZHANGUOKUAI,SHICHANGGUIFAN、XINGYEZHUNZEYIJIBUMENJIANGUANMEINENGJISHIGENJIN,YEDAOZHICHUXIANGESHIGEYANGDEWENTI,SHUJUZAOJIAJIUSHIYIGECEMIANDETIXIAN。ERDABUFENERSHOUCHEDIANSHANGDEYINGLIMOSHIBUGOUMINGLANG,JIYUFAZHANDEQINGKUANGXIAYEHUSHIDUIZISHENCHANPINTIXIDEJINGXIHUAZHIZUO。ERSHOUCHEXINGYELUANXIANGZHANGQIYILAIDOUSHICUNZAIDE,HEGUIHUAFAZHANHAIYOUHENZHANGDELUYAOZOU。

现有法律执行不严格

NEIMEERSHOUCHEDIANSHANGXINGYEZHUDUODELUANXIANG,SHIFOUSHIYINWEIFALVFAGUITAISHAOLE?DUICI,MENGHUIXINFOUDINGLEZHEIZHONGSHUOFA,TARENWEIZHENDUIERSHOUCHEXIANYOUDEFALVFAGUIBINGBUSHAO。QIZHONGBAOKUO2008NIANYINJIANHUIBANFA《QICHEJINRONGGONGSIGUANLIBANFA》,BINGZHUANMENCHENGLIZHONGGUOYINXINGYEXIEHUIQICHEJINRONGZHUANYEWEIYUANHUI,GUIFANQICHEJINRONGGONGSIKAIZHANQICHERONGZIZULINYEWU。HAIYOU2017NIAN2YUESHANGWUBUGONGBUDE《QICHEXIAOSHOUGUANLIBANFA》,CUJINQICHESHICHANGJIANKANGFAZHAN,WEIHUGONGPINGGONGZHENGDESHICHANGZHIXU,BAOHUXIAOFEIZHEHEFAQUANYI。

DANSHIXINGYEDEHEGUIHUAFAZHAN,BUZAIYUZHUANZHUYUZHEIGEXINGYEDEFALVFAGUISHIFOUDUOSHAO,ERSHIZAIYUJIANGXIANYOUDEFAGUIYONGDAOWEI,LUOSHIDAOSHICHU。XINGYECONGYEZHEYINGZIJUEYUESHUHAOZISHEN,ZAIFALVDEPINGZHANGXIAFAZHAN;XIANGGUANJIANGUANBUMENJIEZHUFALVFAGUIYIFAZHILIXINGYEWANJI。

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